Lei D.
Senior Business Intelligence Manager
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Lei J. is a dedicated leader in the field of Data Analytics & Controls, heading Business Intelligence and Data Governance at a senior management level. With over 17 years of experience, Lei has excelled across multiple industries including healthcare claims, insurance, BPO, and customer experience. Her expertise is particularly strong in managing healthcare claims adjudication with direct oversight of ICD and CPT coding under HIPAA compliance, providing a solid foundation for revenue cycle management and healthcare reporting. She has a proven record in building enterprise-wide reporting frameworks and standardizing KPIs and SLAs to enhance operational performance. At TDCX, as a Senior Business Intelligence Manager, Lei focuses on developing data governance policies, establishing end-to-end analytics initiatives, and mentoring a team to optimize productivity. Her technical proficiency in Power BI, Tableau, SQL, and Alteryx supports rigorous data-driven decision-making at scale, consistently delivering insights that drive strategic and operational excellence.
Experience
Senior Business Intelligence Manager
TDCX · 2021 — PresentManage the data governance function at the country level, creating unified policies and processes for data management across the organization. Oversee enterprise reporting and analytics projects from planning to delivery, ensuring alignment with business objectives. Mentor and train a team of analytics professionals to enhance productivity and support career growth. Develop statistical models and frameworks to identify business challenges and guide strategic decision-making.Assistant Vice President, Data & Analytics
Marsh & McLennan · 2019 — 2021Lead a multi-regional analytics team focused on delivering insurance benchmarking analysis for executive decision-making. Design and implement processes that align analytics outputs with Risk Management and Broking operations. Collaborate with senior stakeholders to create data analysis strategies, facilitating the adoption of scalable analytics solutions across teams. Conduct capacity planning and pain-point analysis, managing project monitoring and feedback for knowledge-based reporting.Senior Business Intelligence Analyst
Asurion · 2017 — 2019Generate reporting on customer satisfaction, survey analysis, and tracking of complaints to enhance performance measurement across the enterprise. Develop and maintain performance dashboards and reports using QlikView, Power BI, and Spotfire for executive review. Prepare and present monthly executive decks to Regional Directors in APAC, influencing service-effectiveness strategies. Act as a liaison between Supply Chain and Global Account stakeholders, consolidating data for performance updates and leading monthly Operations Reviews.Senior Performance Reports Analyst
QBE Insurance · 2012 — 2017Supervise a team focused on performance management reporting and analysis for Group Shared Services globally. Manage the full reporting process, including automation development and responding to ad hoc requests. Oversee program administration tasks including incentive calculations and onboarding processes, which inform workforce decisions. Collaborate with leadership to produce Monthly and Quarterly Business Review decks, providing key insights into account performance. Conduct detailed analysis to identify underperforming metrics, informing leadership on operational enhancements.Health Claims Supervisor
Imagenet, LLC · 2008 — 2012Supervise healthcare claims adjudicators, ensuring proper processing of client claims in accordance with provider terms and contractual guidelines. Focus on maintaining accuracy in ICD and CPT coding, ensuring compliance with HIPAA regulations. Develop expertise in healthcare claims processing and revenue cycle operations, influencing data quality practices in future analytics roles. Track team productivity and quality metrics, providing coaching on claims processing standards to meet provider and regulatory compliance.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyJose Rizal College · 2004 — 2008