lejla H.
Mid-Level Restaurant Operations Manager
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Lejla H. is a dynamic Sales & Operations Manager specializing in Hospitality & Business Administration with extensive experience in both operational and analytical roles. Currently managing the bustling operations of Bosnian House in Dubai, UAE, she expertly coordinates daily activities, oversees cash handling, and ensures high standards of customer service. Her previous role as an Operations & Performance Analyst involved strategic business performance analysis for multiple branches, focusing on profitability and efficiency improvements through insightful financial reporting and KPI tracking. Lejla's earlier experience as a Sales Manager at Resort Ajdinovići in Bosnia and Herzegovina honed her skills in sales strategy, client relationship management, and event planning. With a Bachelor's Degree in Management from the International University of Goražde, her capabilities extend to performance reporting and operational planning, supported by fluency in English and Arabic.
Experience
Restaurant Manager
Bosnian House · 2023 — PresentOversee daily restaurant operations and coordinate staff activities. Organize employee schedules while supervising operational processes. Monitor service quality to enhance customer experience and manage cash handling operations to uphold service standards. Supervise team performance, provide training for new employees, and ensure compliance with hygiene and operational standards.Operations & Performance Analyst
Bosnian House Restaurant (Remote) · 2021 — 2023Conduct business performance analysis for restaurant branches throughout the UAE. Prepare monthly operational and financial reports for management review. Monitor sales performance and identify areas for improvement. Evaluate operational efficiency and suggest recommendations to enhance profitability while tracking key performance indicators (KPIs) and optimizing business processes.Sales Manager
Resort Ajdinovići · 2019 — 2021Facilitate the sale of tourism packages and organize corporate team-building events. Manage client relationships and develop business proposals. Coordinate reservations and event planning while maintaining strong connections with clients and business partners.Administration Assistant
Pacific Prime · 2017 — 2019Provide administrative support for daily business operations and manage documentation. Communicate with clients while overseeing business records and organize internal reports. Support daily administrative processes as required.
Skills & Expertise
Education
- Bachelor's Degree in ManagementInternational University of Goražde