Lelethu G.
Senior Administrative Travel Consultant
Open to offersNew to PlatformAbout
Lelethu G., an adept Administrative & Operations Professional based in Johannesburg, South Africa, boasts over 20 years of experience across e-commerce and digital marketing support. She specializes in managing high-volume operations and complex bookings while facilitating support for large internal and external client bases, consisting of up to 1,000 individuals. In her current role at Flight Centre Travel Group, Lelethu efficiently manages 20–50 administrative bookings and enquiries weekly, ensuring timely and accurate processing across multi-platform systems like Amadeus and Sabre. Her proficiency in negotiation secures significant cost savings for the business. During her tenure as a Staff Travel Consultant at Comair Limited, she supervised a team of four, ensuring policy compliance and high-quality service. Her commitment to operational efficiency is complemented by her advanced certifications in TICO, Amadeus, and Sabre GDS, underscoring her capabilities in a fast-paced digital landscape.
Experience
Global Emergency Assist Consultant
Flight Centre Travel Group · 2023 — 2024Offer 24/7 support to clients in multiple countries, managing urgent requests and issues effectively. Handle data entry and processing related to new distribution content as part of standard workflows. Coordinate complex changes and accurately calculate associated costs to minimize disruptions for clients. Manage client correspondence concerning disruptions, including sensitive documentation, and facilitate real-time updates among service providers.Travel Consultant – Internal Stakeholders & Booking Support
Flight Centre Travel Group · 2023 — PresentHandle 20-50 administrative bookings and inquiries weekly for an internal client base, managing end-to-end coordination and documentation. Provide support to internal teams on complex requests, ensuring timely responses. Process amendments, cancellations, refunds, and data corrections across multiple digital systems and supplier portals, maintaining high accuracy. Negotiate terms with external suppliers, aiming for cost-saving benefits for the business.Senior Corporate Travel Consultant
Holiday Tours · 2022 — 2023Provide administrative and consulting support for corporate clients, addressing complex requirements with a high service standard. Coordinate necessary arrangements, documenting and ensuring compliance with corporate policy. Suggest tailored solutions based on specific client needs and generate reports to aid in client decision-making.Travel Consultant
Tourvest Travel Services · 2022 — 2022Oversee reservations, amendments, and cancellations via phone and email, focusing on accuracy. Assist with special requests and manage waitlists for agency partners, ensuring timely updates and processing of payments across a high-volume portfolio.Staff Travel Consultant & Second-in-Charge
Comair Limited · 2010 — 2022Support and manage a team of 4 as second-in-charge, overseeing daily operations effectively. Handle both domestic and international administrative bookings, ensuring accurate record-keeping and adherence to policy. Coordinate arrangements with multiple parties, fostering strong relationships, and train new team members to enhance service quality.Special Services Agent
Comair Limited (British Airways – South Africa) · 2005 — 2010Facilitate premium customer service for high-value clients, especially during delays and disruptions. Manage loyalty program and premium benefit records while addressing customer complaints with professionalism, ensuring high service standards.Customer Service Agent
Comair Limited · 2003 — 2005Deliver frontline customer service, assisting with queries and necessary documentation in a fast-paced setting. Handle case resolutions with empathy and professionalism, while also training staff on procedures and systems.
Skills & Expertise
Education
- National Diploma in Cost and Management AccountingCape Peninsula University of Technology · — — 2006
- High School DiplomaThembalabantu High School · — — 1996