Leonardo M.
Senior Project Manager Language Services
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Leonardo M. is a seasoned Senior Project Manager with 15 years of expertise in the U.S. language service sector, concentrating on the healthcare and medical insurance sectors. Based in Córdoba, Argentina, he excels in navigating high-volume translation and localization workflows with a proven track record in leading large cross-functional teams remotely. Leonardo specializes in U.S. medical document formatting and regulatory compliance, ensuring adherence to rigorous quality standards. At BIG Language Solutions, he helmed major projects for organizations like UnitedHealthcare, managing lifecycle processes including scoping, content assessment, and multi-language project executions in languages such as Spanish, Chinese, and Farsi. His commitment to process optimization has led to reduced turnaround times, and he plays a crucial role in financial administration, bridging the gap between client requirements and production teams while overseeing comprehensive audits and invoicing workflows. His technical proficiency spans tools like memoQ, Adobe Acrobat Pro, and Google Workspace.
Experience
Senior Project Manager / Team Lead (Production Hub)
BIG Language Solutions Company · 2021 — 2026Led large, cross-functional translation teams for major U.S. healthcare organizations, facilitating project implementations in multiple languages including Spanish, Chinese, Farsi, Korean, and Armenian. Acted as the main point of contact for U.S.-based stakeholders, aligning client needs with internal production teams. Managed comprehensive project lifecycles across various workstreams, ensuring thorough content assessment, file preparation, MTPE workflows, and adherence to regulatory standards. Enhanced internal quality control processes, successfully minimizing turnaround times while overseeing QA/LQA procedures and graphic proofreading for complex documentation. Monitored team performance under strict productivity standards, directing the training and onboarding for over 100 new hires and Project Managers on memoQ integration and proprietary workflows. Administered extensive project billing and auditing for clients and vendors using proprietary systems, integrating vital financial responsibilities previously managed by the Corporate Accounting Department.Project Coordinator (Web Maintenance – MotionPoint)
BIG Language Solutions (formerly Protranslating) · 2011 — 2021Managed and prioritized multiple high-priority website localization projects across diverse product lines in a dynamic environment. Delivered projects consistently under tight schedules, including stringent 24-hour SLA requirements and urgent 90-minute timelines. Coordinated resource assignment and workload traffic among a global team of translators, editors, proofreaders, and QA reviewers. Implemented specialized QA processes, oversaw localized image content processing, and maintained precise productivity tracking to ensure on-time client deliveries. Handled end-to-end billing workflows between vendors and clients while conducting departmental billing audits to verify accuracy. Engaged with various industries including Insurance, Banking, Healthcare, Finance, and Retail, handling numerous target languages such as Spanish, German, French, Farsi, Hindi, and more.
Skills & Expertise
Education
- Sciences Studies OrientationFernando Fader High School · 2002 — Present
- Advanced Coursework in English TranslationUniversidad Nacional de Córdoba, School of Languages
- Coursework in PsychologyUniversidad Nacional de Córdoba, School of Psychology