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LEONORA F. — HR Solutions Services Associate II from Philippines

LEONORA F.

HR Solutions Services Associate II

Philippines 6+ years 800 USD per month
Open to offersNew to Platform
Languages
EnglishSpanishTagalog
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About

Leonora F. is a skilled Spanish Bilingual Representative with extensive experience across multiple industries including human resources, property management, and healthcare. At Conduent, she served as an HR Solutions Services Associate II, where she managed employee onboarding and offboarding processes, handled benefits administration, and maintained precise employee records. Previously, Leonora worked with Nowcom Global Services LLC as a Loan Verification Specialist, focusing on customer and employment verifications. In property management, she excelled at Virtually Incredible, processing lease applications, managing tenant files, and supporting leasing functions. Her substantial customer service background includes roles at Omega Healthcare, Sutherland Global Services, and The Results Companies, where she handled a variety of client interactions and maintained accurate records. Proficient in English, Tagalog, and Spanish, Leonora combines strong verbal and written communication skills with leadership and time management abilities.

Experience

  • HR Solutions Services Associate II (Spanish Bilingual)

    Conduent · 2022 — 2025
    Handled employee onboarding and offboarding while managing benefits administration and maintaining employee records.
  • Spanish Bilingual Loan Verification Specialist

    Nowcom Global Services LLC. · 2020 — 2022
    Conducted customer and employment verification while assessing insurance coverage for loan applications.
  • Residential Leasing Assistant/VA

    Virtually Incredible - Property Management · 2018 — 2019
    Processed lease applications involving screening and document verification, and prepared lease agreements and renewal documents. Coordinated move-ins and move-outs, maintained tenant files, and addressed inquiries via phone and email.
  • Collection Specialist

    GC Services LLC. · 2017 — 2018
    Conducted skip tracing through outbound calls and verified phone numbers for clients while processing payments.
  • Collection Specialist

    SLK · 2016 — 2017
    Handled inbound and outbound calls for clients with overdue payments, arranged payment options, and processed payments over the phone.
  • Customer Service Representative - (Project-base)

    Magna Ikya Infotech Inc. (Quess Corp.) · 2015 — 2016
    Provided customer service support in a project-based role.
  • Healthcare Executive

    Omega Healthcare Management Services Inc. · 2014 — 2015
    Managed customer interactions in the healthcare sector.
  • Customer Service Representative

    Concentrix · 2013 — 2014
    Managed incoming calls and emails from Google Play app developers, assisted with bank account verification, and helped navigate the website.
  • Customer Service Representative - (Level 1 and 2)

    Sutherland Globel services Inc. · 2014 — 2014
    Handled high volumes of incoming calls, ensured customer satisfaction by providing accurate information, and resolved complaints within specified limits.
  • Customer Service Representative

    The Results Companies · 2012 — 2013
    Engaged with clients via inbound calls and emails, helping them verify their information and manage their accounts.

Skills & Expertise

Education

  • GVA
    The VA Bar · 2025 — 2025
  • Spanish Course
    Instituto de Cervantes · 2019 — 2019
  • BS Nursing
    Far Eastern University