Lilliam C.

L Elizabeth C. is a seasoned professional with extensive experience in the fields of customer service, data management, and client support. Her ability to handle diverse personalities and manage client concerns is exemplified in her role as a Customer Service Specialist at Simpli Insurance, where she managed client inquiries, reviewed policy documents, and collected payments. At Oclinicals, Elizabeth excelled as a Workforce Analyst, contributing to agents' performance monitoring and data analysis to improve clinic result rates. During her tenure as a Field Rep Success Agent with Alia Services, she provided critical support to Trax Retail representatives, offering accurate data insights and guidance. Elizabeth's proficiency in Customer Service Management, Customer Service Operations, and remote work is supported by advanced communication, planning, and analytical skills. Her role as a Subject Matter Expert at Concentrix further honed her abilities in escalation handling and metric management. Elizabeth holds an EF SET English Certificate (C1 Advanced) and has academic credentials from Universidad Centroamericana and Thomas More University.