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Lloyd C. — Mid-Level Workforce Management Analyst from Philippines

Lloyd C.

Mid-Level Workforce Management Analyst

Philippines 6+ years 1000 - 1000 USD per month
Open to offersNew to Platform
Languages
English
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About

Lloyd C. G. is a versatile professional with extensive expertise in workforce management, performance analysis, and claims processing. Most recently, he served as a Performance Analyst at Community Minerals, where he was pivotal in building detailed reports for analyzing key performance metrics. His responsibilities included forecasting and real-time reporting, which informed critical organizational decisions. Prior to this role, Lloyd was a Senior Business Analyst and Workforce Management Lead at Emapta Versatile Services, Inc., supporting industries including healthcare, telecom, and finance. He developed strategic staffing forecasts and managed real-time staffing to ensure operational efficiency. Lloyd has experience in real estate as a supervisor at Dream House Realty, where he managed transactions and client communications. His earlier roles at Magnate Insurance Brokers and MEDSERV further solidified his expertise in medical billing and insurance claims processing, highlighting his ability to manage complex systems and deliver high-quality operational support.

Experience

  • VA_ TITLE PERFORMANCE ANALYST

    Community Minerals · 2025 — 2026
    Created and designed reports utilizing multiple data sources extracted from different systems and tools. Generated and updated daily, weekly, monthly, and yearly KPI reports for assessing team performance. Collaborated with leadership to identify organizational needs pertaining to data analysis and processing for informed decision-making. Accountable for real-time reporting and identifying trends in key performance metrics. Established processes for data collection, analysis, maintenance, and validation organization-wide. Executed marketing response forecasts and oversaw the creation and implementation of staffing models, reporting, and analytics.

  • VA_SR. BUSINESS ANALYST/ WORKFORCE MANAGEMENT LEAD

    Emapta Versatile Services, Inc. · 2021 — 2025
    Facilitated large-scale operations spanning healthcare, telco, finance, logistics, retail, and consumer accounts, working with voice, chat, email, and back-office programs in multi-LOB settings. Directed the production of precise staffing forecasts based on historical data and analytics while offering strategic advice to mitigate over or understaffing. Monitored daily operations and adjusted workforce management in real-time to uphold service standards during fluctuations in call volumes or agent availability. Engaged in meetings requiring workforce participation and provided staffing forecasts considering factors like Open Enrollment and promotions.

  • REAL STATE SUPERVISOR/ PROPERTY MANAGEMENT

    DREAM HOUSE REALTY · 2022 — Present
    Oversaw transaction coordination by preparing contracts and listing agreements while tracking all key deadlines from inception to closure. Managed property listings across social media and real estate platforms, organized marketing materials, and facilitated open house events while serving as the primary point of contact for clients and vendors.

  • WORKFORCE MANAGEMENT REALTIME, SCHEDULING & REPORTS ANALYST/ TECHNICAL SUPPORT

    Telephilippines, Inc. · 2017 — 2021
    Developed and maintained KPI dashboards and reporting systems. Provided Operations Managers with timely updates concerning performance and staffing levels. Communicated real-time schedule modifications to frontline staff and escalated critical issues to Workforce Management Leads as needed. Monitored adherence to schedules and evaluated performance targets through real-time tracking. Compiled end-of-day reports that encapsulated performance metrics and staffing decisions.

  • TECHNICAL SUPPORT/ TECH DISPATCHER

    Teleperformance · 2017 — 2018
    Provided technical assistance by handling inbound customer calls and aiding customers with troubleshooting through various communication channels. Ensured customer satisfaction by guiding clients through solutions in a straightforward manner and taking ownership of issues until resolution.

  • BUSINESS DEVELOPMENT MANAGER/ CLAIMS PROCESSOR

    Magnate Insurance Brokers · 2010 — 2015
    Outlined a comparative analysis of proposals from selected HMO Companies, covering various medical benefits and premiums. Updated and monitored assigned accounts for renewals while preparing quotations for stakeholder presentations. Coordinated with the credit and collection team for follow-ups on collections and guided junior specialists in managing client transactions. Collaborated with the claims department to address claims-related inquiries and ensured efficient communication with the Policy Administration department regarding policy deliverables.

  • TECHNICAL SUPPORT/ TECH DISPATCHER

    Infocom · 2009 — 2010
    Assisted customers by addressing technical issues through inbound calls and facilitated troubleshooting processes. Managed scheduling and dispatching of technicians or engineers by creating and monitoring tickets until resolution.

  • ACCOUNT MANAGEMENT SPECIALIST/ CLAIMS PROCESSOR

    MEDSERV · 2007 — 2009
    Managed insurance claims processing by thoroughly investigating and resolving claims through appropriate follow-ups. Handled denial resolutions for re-submission according to policy guidelines. Coordinated with healthcare providers to obtain necessary information within three days of receiving claims and worked closely with Claims and Accounting for payment processing. Maintained patient files, ensuring accuracy in insurance details and compliance with operational standards.

  • DOCUMENT ASSISTANT/ PRODUCTION OFFICE STAFF

    Pascual Laboratories, Inc. · 2006 — 2007
    Maintained internal documentation, trackers, and reports while supporting payroll processing by validating attendance data. Contributed to the enforcement of internal processes, conducted GMP orientations, and ensured adherence to regulatory standards. Monitored inventory levels of laboratory supplies to ensure availability when needed.