Lorelee R.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Lorelee R. is a seasoned Customer Support and Virtual Assistant professional with over seven years of experience in providing remote support to U.S.-based companies. Her expertise spans customer service, sales support, and e-commerce operations. She has effectively managed customer interactions via phone, email, live chat, and text, handling inquiries, order processing, and client communications. In her role as a Virtual Assistant for a U.S. remote staffing agency, Lorelee coordinated consultation scheduling, project bookings, and prepared estimates and proposals for construction projects. She also maintained CRM systems, ensuring accurate client communication and project tracking. As an Answering Service Representative, she adeptly managed high volumes of inbound calls for various sectors, including legal and medical. Her role in e-commerce support for prominent brands like Kate Spade involved resolving issues around orders and billing, contributing to robust customer relationships. Her proficiency with CRM Systems, order management, and issue resolution has consistently supported efficient operations in fast-paced environments.
Experience
Virtual Assistant / Sales Support
Remote Staffing Agency | Construction & Home Services Client (U.S.-Based) · 2025 — 2026Acted as the main point of contact for both potential and current clients via phone, email, and text. Guided the client experience from the first inquiry to scheduling consultations and booking projects. Managed the coordination of calendars and availability for consultations and onsite appointments. Collected client information and reviewed project photos to provide accurate estimates. Created estimates, proposals, agreements, and invoices for construction projects in both residential and commercial sectors. Maintained CRM records, tracked communications, and oversaw project progress. Engaged with prospects after consultations to enhance lead conversion. Supported daily administrative tasks by ensuring organized communication and timely responses.Answering Service Representative
Remote Staffing Agency | Multi-Industry U.S.-Based Accounts · 2023 — 2024Handled a large volume of incoming calls for legal, medical, and home service industries, ensuring professionalism and accuracy. Collected information from callers, documented messages, and prioritized urgent requests for effective communication with client teams. Provided detailed messages in alignment with each client's protocols. Quickly adapted to various industries, workflows, scripts, and communication standards. Kept precise call records and client notes to aid in follow-up and service continuity. Fostered positive customer experiences through active listening, effective communication, and problem resolution.Customer Service Representative
Protel BPO | U.S.-Based Floral Delivery Account · 2022 — 2023Assisted customers via phone, chat, and email with floral orders for various occasions. Provided updates on order status, delivery details, and product information to facilitate customer decisions. Addressed issues related to order changes, cancellations, delivery challenges, and billing inquiries in line with company procedures. Coordinated with internal teams and florists to ensure accurate order processing and timely deliveries. Recorded customer interactions and maintained adherence to service quality standards. Provided dependable support through timely communication and solution-oriented assistance.Customer Service Representative | E-Commerce Support Specialist
Ready Call Center BPO | U.S.-Based E-Commerce Clients (Kate Spade, Rue La La, and Gilt) · 2018 — 2022Delivered customer support through phone, live chat, and email for various U.S.-based e-commerce brands. Aided customers in placing orders, obtaining product information, tracking order statuses, and addressing shipping and billing inquiries. Resolved concerns including refunds, returns, exchanges, cancellations, and issues with damaged or missing orders according to brand policies. Adapted to a diverse range of products, systems, workflows, and customer service standards through cross-training with multiple retail brands. Managed up to three live chat conversations simultaneously while ensuring accuracy and maintaining service quality. Provided customer-focused assistance that contributed to improved issue resolution and strengthened brand relationships.
Skills & Expertise
Education
- High School Diploma (Secondary Education)Corozal Community College · 2014 — 2018
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