Loth J.
Senior Customer Service & Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Loth J. is a seasoned Customer Service and Virtual Assistant professional based in Bacolod City, Philippines, with over nine years of expertise in delivering high-quality support across various domains. He has honed his skills in customer support, administrative assistance, account management, and online research. During his tenure at Teleperformance, he effectively managed customer accounts, executed detailed online research, and processed reports using Google Workspace. Loth consistently met quality and productivity expectations, ensuring seamless operations. His educational background in Information Systems from the University of Negros Occidental – Recoletos compliments his technical expertise, including proficiency in Microsoft Office and data entry.
Experience
Research Specialist / Virtual Assistant
Teleperformance · 2017 — 2026Executed comprehensive online research to gather, verify, and systematically organize information. Oversaw customer accounts by maintaining accurate records and addressing concerns. Managed customer email communications with professionalism and efficiency. Collaborated with clients and internal teams to coordinate activities. Conducted call quality audits to assess service performance. Utilized Google Workspace for report processing. Organized digital records while ensuring the confidentiality of sensitive information. Met quality and productivity standards consistently.
Skills & Expertise
Education
- Bachelor of Science in Information SystemsUniversity of Negros Occidental – Recoletos · — — 2012
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