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Louie B. — Mid-Level E-commerce Operations Manager from Philippines

Louie B.

Mid-Level E-commerce Operations Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanishTagalog
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About

Louie B. is a seasoned operations and risk management professional with a robust background in e-commerce, banking, real estate, and reputation management. He holds a degree in BS Marine Engineering from the University of Cebu and a Bachelors in Real Estate and Brokerage. Louie's career has been marked by progressively senior roles, including serving as a Fraud Supervisor and Control Manager at JPMorgan Chase Bank N.A., where he honed skills in fraud investigation and risk evaluation. In his role as Operations Manager at Proper and Prima, he streamlined fulfillment flows and enhanced team efficiency. At Eskiin, Louie spearheaded the development of internal apps through vibe coding, coupling Shopify operations with email and support systems to consolidate data effectively. He is experienced in managing high-volume DTC businesses, excelling in chargeback and dispute management alongside brand reputation efforts. A notable aspect of his work involves developing API integrations and automations leveraging no-code tools and platforms like Klaviyo and Zendesk.

Experience

  • Resident Toolsmith

    Eskiin · 2025 — 2026
    Developed internal applications, dashboards, and automations utilizing vibe coding for company operations, integrating data from Shopify, support, and email into a unified source.
  • Risk and Reputation Manager

    Eskiin · 2025 — 2026
    Managed chargeback and dispute responses, along with brand reputation and escalated customer issues in a fast-paced DTC environment.
  • Operations Manager

    Proper and Prima · 2022 — 2024
    Oversaw daily operations of an online retail brand, focusing on fulfillment processes, customer support standards, and team scheduling.
  • Property Mgr. / Sr. Lettings Negotiator

    Tristram's Sales and Lettings · 2020 — 2022
    Handled a lettings portfolio in the UK, managing tenancy negotiations, compliance, maintenance issues, and reporting to landlords.
  • Control Manager

    JPMorgan Chase Bank N.A. PGSC · 2016 — 2022
    Evaluated operational risks and control deficiencies, collaborating with process owners for remediation and providing reports to senior stakeholders.
  • Sales Representative / Unit Manager

    Real Estate and Brokerage · 2021 — Present
    Supervised listings, managed the client pipeline, and finalized closings, while providing coaching to agents on prospecting and documentation practices.
  • Fraud Supervisor

    JPMorgan Chase Bank N.A. PGSC · 2014 — 2016
    Led a fraud claims team focusing on daily objectives, conducting quality assessments, coaching team members, and managing escalated cases.
  • Fraud Specialist

    JPMorgan Chase Bank N.A. PGSC · 2013 — 2014
    Conducted investigations into card fraud and unauthorized transactions, managing the processes from start to finish while balancing loss prevention goals with customer experience.

Skills & Expertise

Education

  • BS Marine Engineering
    University of Cebu · 2010 — 2014
  • Bachelors Real Estate and Brokerage
    Institution not specified

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