Louiela C.
Junior HR Operations Analyst
Open to offersNew to PlatformAbout
Louiela V. is a dedicated professional with experience in HR operations, technical support, and administration across diverse sectors. As an HR Operations Analyst at ATOS Philippines, she managed personnel administration tasks, including onboarding, offboarding, and employment verification. Her role involved handling government statutory requirements, work permits, and visa processing for expats. She also contributed to HR Digital Transformation Initiatives by streamlining processes. Previously, as a Technical Helpdesk Analyst at ATOS Philippines, Louiela provided technical support by troubleshooting hardware and software issues and guiding users in resolving complex systems problems. Her time at Vast Agro Solutions Inc. as a Performance Analyst honed her skills in data analysis, where she evaluated key performance indicators and prepared reports. Additionally, her administrative and HR experience at Topresto Mngmnt & Services Inc. and her customer service role at Jollibee contribute to her well-rounded expertise. Louiela's proficiency in Microsoft Excel, SAP, and SuccessFactors further complement her professional capabilities.
Experience
HR Operations Analyst
ATOS Philippines · 2022 — 2026Managed HR Service Operations, focusing on personnel administration tasks including onboarding, scheduling orientations, preparing regularization letters, updating employee movement records, and processing offboarding activities. Handled work permits and visa processing, created purchase orders, conducted employment verification, and generated daily headcount reports. Monitored HR service delivery through ticketing tools for certificate and ID reprinting and supported payroll processes with annualization and new hire instructions. Ensured data management and analytics were maintained to guarantee data quality and compliance. Contributed to HR digital transformation initiatives aimed at streamlining and automating HR processes.Technical Helpdesk Analyst
ATOS Philippines · 2021 — 2022Handled troubleshooting of hardware, software, and network issues through phone support while involving technical resources for resolution. Provided user assistance using information systems products and services, identifying and investigating user questions and problems. Managed referrals to appropriate technical personnel, prioritized issues, and employed escalation procedures as needed. Led functional tasks and coordinated special projects or system upgrades while briefing management and customers on resolution efforts. Offered guidance on complex systems issues and recommended improvements to systems and processes. Oversaw customer support interactions to ensure prompt and efficient Help Desk service.Performance Analyst
Vast Agro Solutions Inc. · 2020 — 2021Gathered and organized performance data from plant doctors, covering aspects like sales, logistics, and field operations. Analyzed key performance indicators (KPIs) to assess productivity and target achievements. Developed weekly and monthly performance reports for internal review and created visual presentations to enhance decision-making.Admin/HR Staff
Topresto Mngmnt & Services Inc. · 2019 — 2020Supported employee documentation processes including contracts, 201 files, and attendance records. Monitored daily time records for payroll and aided recruitment by scheduling interviews and screening candidates. Assisted with onboarding new hires through orientation preparation and conducted internal communication between staff and management. Collaborated with restaurant branches to collect updates on manpower and performance while assisting in the implementation of policies and disciplinary procedures.Cashier
Jollibee · 2017 — 2018Operated the POS system for accurate processing of customer orders. Managed cash, credit card, and digital payments, while ensuring receipt issuance. Maintained cleanliness and organization of the counter area and delivered excellent customer service. Balanced the cash drawer at shift commencement and conclusion, and prepared food items according to standard recipes while adhering to safety and cleanliness protocols.OJT
iQor Philippines · 2018 — 2018Assisted with resume reviews and initial qualifications of applicants. Conducted phone screenings and organized interview schedules while maintaining applicant tracking logs and updating recruitment databases.OJT
Cebuana Lhuillier Rural Bank · 2016 — 2016Organized and maintained important documents and client records while assisting in the upkeep of daily transaction logs. Aided in encoding client information into the banking system.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationCavite State University Imus Campus · 2017 — 2018
- High School DiplomaDasmariñas National Highschool · 2013 — 2014
- Elementary School DiplomaDasmariñas II Central School · 2009 — 2010
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