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Lourence J. — Mid-Level Ads Manager from Philippines

Lourence J.

Mid-Level Ads Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Lourence Joshua M. is a highly adept Ads Manager and Consultant with a Bachelor of Science in Tourism Management from Colegio De San Gabriel Arcangel. He expertly bridges creative strategy and technical ad management, treating ad spend with utmost diligence. With five years in high-pressure financial and sales environments, Lourence crafts advertising frameworks that not only attract clicks but also drive revenue. His proficiency with policy and ad review, alongside excellence in appeals management, was honed during his tenure as a Product Specialist for TikTok between 2025 and 2026. At Disney+ and Hulu in 2024-2025, he excelled in communication, efficiently resolving client issues while maintaining meticulous records. Prior to this, he contributed as an Authorization and Verification Specialist at United Health Care, ensuring clear communication and accurate information dissemination. With a strong foundation in data analysis and record management, Lourence consistently delivers value across the digital landscape.

Experience

  • Product Specialist

    TikTok · 2025 — 2026
    I oversee the complete ad review process, identifying creative or copy violations to ensure smooth campaign launches. I lead the appeal process for flagged ads, diagnosing policy triggers and coordinating with internal teams for swift reinstatement of accounts or creatives. My responsibilities include managing account billing health, resolving payment failures, and addressing credit line issues to maintain campaign momentum. I analyze performance metrics beyond clicks, focusing on ROAS, CPA, and CTR to provide data-driven recommendations that enhance overall account efficiency.

  • Blended Support Advisor

    Disney+ and Hulu · 2024 — 2025
    I guide clients through intricate issues while adapting my communication style as needed. My role involves efficiently addressing client complaints and proactively managing challenges to foster a productive relationship. I am proficient in various digital platforms and quickly learn new software, ensuring seamless support. Additionally, I keep organized records and handle a high-volume workload effectively. Building rapport with individuals from diverse backgrounds enhances my value to any remote team.

  • Customer Support

    DoorDash · 2023 — 2024
    I provide real-time support to clients and clarify complex processes for better understanding. My problem-solving skills help me de-escalate conflicts and resolve complaints, contributing to positive client relationships. I manage a high volume of inquiries, ensuring a structured and organized workflow while guiding users through systems and simplifying intricate concepts.

  • Authorization and Verification Specialist

    United Health Care · 2022 — 2023
    I facilitate effective communication among multiple parties, ensuring all information is conveyed accurately and stakeholders remain aligned. My responsibilities encompass maintaining precise records and resolving discrepancies, highlighting my commitment to detail. I build productive relationships with key stakeholders to enable collaboration and professional partnerships with clients. My ability to analyze and organize complex information makes it accessible to diverse audiences.

  • Community Management and Moderation

    Lootrush · 2020 — 2022
    I manage online platforms to foster a positive and safe environment for users. My experience includes recruiting and engaging new communities, showcasing my ability to connect with individuals effectively. I create and deliver clear announcements and updates to stakeholders while utilizing data analysis to track progress and report on campaign outcomes.