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Lourigen R. — Mid-Level Operations Supervisor from Philippines

Lourigen R.

Mid-Level Operations Supervisor

Philippines No experience yet
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Languages
EnglishTagalog
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About

Lourigen R. is a seasoned professional with a strong track record in both logistics and e-commerce sectors. Currently serving as a Senior Supervisor at Lazada E-Services Philippines, Inc., she operates remotely from San Pedro, Province Of Laguna, where she focuses on analyzing key performance indicators to identify trends and implement process improvements. She has adeptly managed inventory control, ensuring data accuracy and fostering a seamless information flow across departments. Lourigen has been instrumental in enhancing customer satisfaction through improved service protocols, while also spearheading initiatives to resolve conflicts and facilitate open communication among team members. Prior to this, she excelled as a Credit and Collection Analyst at TNT Express Worldwide, where she was responsible for assessing credit data, monitoring accounts receivable, and implementing credit risk strategies. She holds a Bachelor of Science in Business Administration and Management from Lyceum of The Philippines University Manila and is certified as a Certified Six Sigma Yellow Belt. Her expertise in inventory oversight, operations management, and process monitoring has established her as a vital asset in her field.

Experience

  • Senior Supervisor

    Lazada E-Services Philippines, Inc. · 2020 — Present
    Analyzed key performance indicators to identify trends and drive process improvements. Managed inventory control processes to ensure accuracy in stock management. Streamlined communication channels between departments to enhance collaboration. Spearheaded initiatives for improved customer satisfaction through enhanced service protocols. Resolved conflicts proactively by fostering open communication among team members. Led the implementation of efficient workflow processes to boost team productivity.
  • Credit and Collection Analyst

    TNT Express Worldwide · 2007 — 2019
    Analyzed credit data to evaluate risk and set customer credit limits. Monitored accounts receivable aging reports to ensure timely collections. Developed payment plans to improve cash flow and facilitate debt recovery. Enhanced customer satisfaction by resolving discrepancies in billing and payment processes. Prepared financial reports detailing collection activities for management review. Collaborated with cross-functional teams to streamline invoicing procedures and minimize delays.

Skills & Expertise

Education

  • Bachelor of Science, Business Administration And Management - HRM
    Lyceum of The Philippines University · — — 1995