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Lowela B. — Senior Client Success Manager from Philippines

Lowela B.

Senior Client Success Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Lowela P. is an experienced Sales Development Representative with expertise in lead generation and client success. At Mercatus Solutions in Hungary, she conducted outbound prospecting, building a consistent pipeline of qualified opportunities for account executives. She is adept at implementing structured outreach campaigns using CRM tools like GoHighLevel, Monday.com, Asana, and Follow Up Boss, which improved response rates and streamlined processes. Previously, as a Client Account Manager at Intelligent Technical Solutions in Las Vegas, she excelled at maintaining client relationships and guaranteeing service delivery. Her career spans over 20 years in BPO environments, driving revenue growth through upselling and cross-selling opportunities. With a background in management accounting from Xavier University, she combines strategic insight with robust operational expertise.

Experience

  • SALES DEVELOPMENT REPRESENTATIVE (SDR)

    Mercatus Solutions · 2025 — 2026
    Executed outbound prospecting and qualified leads in European markets, establishing a steady pipeline of qualified opportunities for account executives. Developed structured outreach campaigns using CRM tools to enhance response rates and minimize manual tracking for the sales team. Arranged client demos and discovery calls, facilitating smooth transitions and increased engagement with prospects.

  • CLIENT ACCOUNT MANAGER (CAM)

    Intelligent Technical Solutions · 2023 — 2025
    Cultivated and sustained robust client relationships as the main contact, ensuring prompt resolution of inquiries and issues. Oversaw client accounts to verify that services were delivered on time and met expectations, while also identifying upselling and cross-selling opportunities to boost revenue. Compiled and presented routine performance reports, updating clients on metrics, project progress, and service outcomes.

  • SENIOR SUCCESS MANAGER

    StartVirtual · 2020 — 2023
    Directed and guided Client Success Managers to ensure client satisfaction and efficient account management. Evaluated client data to discover revenue growth opportunities and enhance retention. Trained team members utilizing SMART Action Planning to address VA-related challenges, and led weekly business reviews, employing SWOT analysis to develop actionable plans.

  • SENIOR SUPPORT AND ACCOUNTS MANAGER

    RemoteStaff Phils · 2017 — 2020
    Delivered direct support to the CEO by managing client communications across calls, emails, live chat, and outbound campaigns. Coordinated operations for multiple childcare centers in Australia, addressing client issues, requests, and invoicing procedures. Mentored virtual assistants while maintaining operational efficiency through tools such as Slack, Trello, Xero, and Zendesk CRM.

  • CUSTOMER SERVICE, TECHNICAL SUPPORT, SALES REPRESENTATIVE

    Various PH Based BPO Companies · 2004 — 2017
    Supervised and coached a team of over seven sales agents, enhancing call conversion rates and productivity through role plays and performance reviews. Validated sales calls while preparing regular reports for management and clients to ensure accurate performance tracking. Engaged in outbound and inbound sales calls for Australian and North American customers, generating leads, processing orders, and maintaining precise customer records. Provided technical support to Time Warner Cable customers, troubleshooting issues and coordinating resolutions.