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Luca I. — Mid-Level Project Manager - Customer Service Operations from Italy

Luca I.

Mid-Level Project Manager - Customer Service Operations

Italy 1-2 years
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About

Luca I. currently serves as a Project Manager in the Operations department at NumeroBlu S.p.A., a position held since May 2014. He plays a critical role in managing complex customer service projects across diverse sectors such as banking, insurance, healthcare, transportation, and automotive. Reporting directly to the Site Director or Operations Director, Luca skillfully coordinates multidisciplinary and large-scale teams, driving them towards meeting service, quality, and economic sustainability objectives. His expertise includes Project Management and Start-ups where he oversees new project launches within various industries, creating and monitoring plans with Gantt charts and resource allocation. An adept leader, Luca manages a team of 480 people, supported by 6 team leaders. He demonstrates exceptional proficiency in Planning and Control, constantly monitoring activities using planning tools and assessing project KPIs. Additionally, his ability to maintain robust Stakeholder Relations, coupled with his keen command over budgeting and quality control, underscores his capacity to drive continuous improvement and compliance within NumeroBlu's projects.

Experience

  • Project Manager – Customer Service & Operations

    NumeroBlu S.p.A. · 2014 — Present
    In the Operations department, I oversee complex projects in customer service, specifically targeting banking, insurance, healthcare, transportation, and automotive sectors. I coordinate large multidisciplinary teams to meet service, quality, and economic sustainability targets. My responsibilities include managing project launches and ensuring adherence to Gantt charts, planning activities, and defining resources. I monitor progress through planning tools (TMG, TMC, J-IN) and analyze project KPIs. Additionally, I conduct budget management, ensure quality control, and support the recruitment and training of team members. Effective communication with clients, suppliers, and internal departments is a key part of my role.