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Ma J. — Virtual Assistant from Philippines

Ma J.

Virtual Assistant

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Ma. Joanne B. is a results-driven professional known for her expertise as a Virtual Assistant and Customer Support specialist. With comprehensive experience in customer service, ESL teaching, administrative support, and social media management, she excels in handling client communication and various digital tools. Joanne has demonstrated proficiency in Email Management, Social Media Management, and Content Scheduling, coupled with her adeptness in utilizing tools like Canva and CapCut for graphic design and basic video editing. Her technical proficiency includes proficiency with AI tools such as ChatGPT and Canva AI, as well as productivity suites like Google Workspace, attesting to her adaptability in fast-paced and digitally driven work environments. As an ESL Teacher at a Chinese Private Organization, she tailors engaging lessons to enhance students' English proficiency while maintaining communication with parents to track progress. Previously, she served as a Customer Service Representative at Sutherland Global Services, where she adeptly managed customer inquiries and maintained top-notch service quality.

Experience

  • Social Media Manager

    GBI Installation Services · 2026 — Present
    As Social Media Manager for GBI Installation Services, I focus on building a clear and professional online presence that highlights our labor and finishing services. My role includes creating service‑driven content, managing scheduling tools, and engaging with potential clients to generate inquiries. I design campaigns that clarify our offerings—skilled labor without contracts—while strengthening brand credibility and visibility. My goal is to connect with the right audience, drive consistent leads, and support business growth through effective digital communication and outreach.

  • ESL Teacher

    Chinese Private Organization · 2025 — Present
    Delivered engaging ESL lessons to both children and adult students. Enhanced students' speaking, pronunciation, vocabulary, and reading comprehension. Tailored teaching strategies to align with individual learning levels. Offered grammar corrections and conversational coaching while maintaining communication with parents about student performance.

  • Customer Service Representative

    Sutherland Global Services · 2021 — 2022
    Assisted customers with various account-related inquiries, including order tracking and refunds. Addressed customer complaints effectively through phone and email. Conducted account verification processes while ensuring customer privacy. Provided detailed information related to shipping, delivery, and product issues. Delivered high-quality service in a fast-paced setting.