Ma F.
Senior Payroll Coordinator
Open to offersNew to PlatformAbout
Franisa M. is a highly skilled Administrative Assistant and Payroll Coordinator with over six years of experience in office administration and payroll management. Based in the Philippines, she has demonstrated proficiency with QuickBooks, Microsoft Excel, and Google Workspace, enabling her to maintain accurate payroll records and manage CRM databases effectively. Her professional journey includes roles at Simple.biz, Action Home Buyers, J&T Express, iQor, and Las Islas Travel and Tours, where she oversaw payroll processing, employee onboarding, and logistic coordination. Franisa excels in fast-paced environments, seamlessly supporting cross-functional teams and ensuring compliance with company policies. She has a proven track record of resolving discrepancies in payroll and improving customer satisfaction through effective problem resolution.
Experience
Payroll Coordinator
Simple.biz · 2023 — 2026Handled weekly payroll processing for all employees, including validating timesheets and making necessary deductions and adjustments. Ensured that payroll records and employee data were accurate and compliant with company policies. Utilized QuickBooks for invoicing, payment processing, and financial reports. Executed payroll reconciliation and addressed any discrepancies promptly. Facilitated new hire onboarding by setting up company email accounts through Google Workspace.Administrative Assistant / Appointment Setter
Action Home Buyers · 2022 — 2023Updated and managed the CRM database with high precision, keeping track of leads and client records. Coordinated appointments between clients and internal teams effectively. Engaged in outbound communications, performed client follow-ups, and maintained organized documentation. Compiled and presented regular reports to assist management in decision-making.Branch Admin / Payroll Support / Logistics Coordinator
J&T Express · 2020 — 2022Supported payroll processing, monitored attendance, and managed compensation for branch personnel. Assisted with recruitment and onboarding processes, ensuring thorough documentation workflows. Audited administrative records to maintain accuracy and compliance. Coordinated logistics and shipment tracking to guarantee prompt delivery. Prepared operational reports and contributed to daily branch management tasks.Customer Service & Sales Representative
iQor · 2019 — 2019Provided assistance to US-based customers regarding telecom service inquiries, technical difficulties, and billing issues. Achieved high customer satisfaction by employing effective problem-resolution techniques and retention strategies.Travel & Reservations Officer
Las Islas Travel and Tours · 2018 — 2019Developed customized travel itineraries and marketed tour packages to clients. Coordinated bookings with accredited travel partners and suppliers.Customer Service Representative
Transcom Worldwide Philippines Inc. · 2015 — 2017Managed support for internet, cable, and phone services for US customers, addressing billing and account issues. Regularly achieved sales targets while contributing to customer retention efforts.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in Biological ScienceCentral Philippines State University – Hinigaran Campus · 2014 — 2015