Mae

Mae M. P. is a highly skilled and meticulous Customer Service Professional with over 11 years of experience in call center operations, quality assurance, and sales. With a proven track record of maintaining high customer satisfaction ratings and achieving sales targets, she has worked across diverse industries, including Healthcare, E-commerce, and Retail. At Intouchcx, Mae provided high-level email support to sellers and offered chat, voice, and email support to Medical Vendors, ensuring resolution of complex inquiries while maintaining brand voice. Her role in Teleperformance as a Quality Analyst saw her monitoring customer interactions and conducting coaching sessions to improve agent performance in the healthcare sector. Previously, she managed inbound inquiries for Amazon at Concentrix, effectively resolving account issues and order management. Mae's adeptness at multitasking, conflict resolution, and adaptability has been a valuable asset throughout her career.