Malcolm J.

Malcolm J., a graduate of the University of Santo Tomas with a Bachelor of Science in Information Systems, specialized in Service Management and was recognized on the Dean's List multiple times. As a Client Solutions Specialist at FactSet Philippines, Inc., he delivers comprehensive SaaS solutions to financial entities across APAC, Europe, and the Americas, utilizing his proficiency in SQL to facilitate data navigation and validate solutions. In his recent role, he significantly reduced operational escalations and enhanced system processes through innovative flowchart and diagram creation. Previously, as a Project Management Intern at PhilSoft Technologies Group, Inc., Malcolm honed his project planning skills, contributing to enhanced user experiences through manuals and product presentations. His capabilities extend to the use of Jira, Minitab, and Google Workspace, while his certification as a Lean Six Sigma Yellow Belt underscores his commitment to process optimization and efficiency.