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Manuel J. — Mid-Level Executive Support Specialist from Philippines

Manuel J.

Mid-Level Executive Support Specialist

Philippines 6+ years
Open to offersNew to Platform
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About

MJ P. is an accomplished professional with a double major in Nursing and Psychology, bringing extensive experience across healthcare, technology, financial services, and property management. As an Executive Assistant and Customer Service specialist, MJ has supported leadership in fast-paced, remote settings by managing high-volume email and calendar tasks, and providing administrative, travel, and logistics coordination. In roles at MySigrid, Knickypearl Properties, Google, Visa Inc., JP Morgan Chase & Co., and Convergys, MJ demonstrated expertise in order management, CRM systems such as Salesforce, Zendesk, and Zoho, and maintained accurate data for operational efficiency. MJ has overseen property listings across major rental platforms, implemented dynamic pricing, and tracked financial records. A Canva expert, MJ has managed content creation and digital marketing, authored SEO-optimized copy, and supported technical troubleshooting in telecommunications and SaaS platforms. Certified in Xero, MJ excels in bookkeeping and financial reporting.

Experience

  • Executive Assistant

    MySigrid · 2024 — 2026
    Provided administrative and executive support by managing high-volume emails, scheduling appointments, and addressing inquiries promptly. Managed phone calls and correspondence using Microsoft Teams and Google Calendar, coordinated meetings and events, and organized digital files for easy access. Delivered customer support via multiple channels, addressing inquiries and concerns with professionalism. Arranged travel logistics, performed data entry, conducted research, and assisted in project management by tracking timelines and collaborating with team members. Oversaw social media accounts by creating and scheduling content and monitoring engagement.

  • Property & Listings Manager

    Knickypearl Properties · 2025 — Present
    Oversaw property listings across multiple platforms including Airbnb and Booking.com, ensuring accurate content and availability. Managed booking operations including reservations and guest communication, and implemented pricing strategies based on market analysis. Maintained backend systems for accurate rates and availability, and tracked financial transactions across platforms.

  • Virtual Executive Assistant and Freelance Copywriter

    Floppy Cats · 2022 — 2024
    Handled website management and digital marketing efforts, ensuring accurate product listings and SEO optimization. Created marketing copy and high-quality content for websites and marketing materials while providing administrative support to the CEO. Collaborated with international clients on content creation and maintained strong client relationships by meeting deadlines.

  • Order Management Specialist

    Zoom · 2020 — 2022
    Managed order fulfillment processes and utilized CRM tools, ensuring high accuracy in processing orders. Reviewed purchase orders to confirm compliance with policies, created quotes, and handled customer support tickets through Zendesk. Engaged with clients to support their needs, nurturing strong relationships and conducting daily meetings.

  • Order Management Specialist for Google Suite

    Google · 2019 — 2020
    Oversaw complete order processing for Google Workspace services, managing the order lifecycle and ensuring accuracy with various order types. Utilized Salesforce and Zoho to maintain extensive records and ensure data integrity. Reviewed terms of orders for compliance and provided customer support through multiple communication channels.

  • Leads Funnel Management Specialist for Google AdWords

    Google · 2018 — 2019
    Conducted lead generation through online research, identifying potential clients based on target market criteria. Reviewed and validated leads to ensure alignment with business objectives while maintaining accurate data within CRM systems. Performed cold calling and collaborated with sales teams to facilitate onboarding of qualified leads.

  • Global Customer Service

    Visa Inc. · 2016 — 2018
    Handled high-volume calls addressing various customer inquiries related to account management and financial services. Managed VIP accounts while ensuring personalized service, maintained documentation of interactions in Salesforce, and participated in process improvement initiatives.

  • Credit Cards Specialist

    JP Morgan Chase & Co. · 2015 — 2016
    Provided customer support for credit card holders, addressing inquiries regarding account status and billing. Investigated billing disputes and credit issues, ensuring regulatory compliance while supporting sales efforts through upselling of insurance products.

  • Technical Support for AT&T U-verse

    Convergys (Concentrix) · 2014 — 2015
    Delivered technical support for AT&T U-verse services, addressing customer concerns and troubleshooting issues. Managed high call volumes while focusing on customer satisfaction through effective resolution strategies.

  • Staff Nurse

    CDO Maternity-Children's Hospital and Puericulture Center · 2008 — 2014
    Assisted physicians during medical procedures, conducted patient assessments, and administered prescribed treatments. Coordinated patient care with healthcare providers and maintained accurate medical records while providing compassionate care.