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Marc A. — Mid-Level Sales Operation Manager from United States

Marc A.

Mid-Level Sales Operation Manager

United States 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marc A. is a seasoned Business Development, Operation, and Automation Specialist with extensive experience in diverse sectors, including software integration and CRM systems management. In previous roles, he successfully audited existing ecosystems and spearheaded technical debt reports, showcasing his data analysis skills. As a Sales Operation Manager and AI Automation Engineer, Marc managed multiple franchises across Minnesota, overseeing a team of over 85 SDRs and BDRs. His adeptness in workflow automation and the use of CRM tools like Hubspot and Salesforce has been instrumental in process efficiency. He also excels in business planning, policy making, and success management, supported by a robust foundation in both academic and military training. Marc is recognized for his capability to generate leads and convert them into successful deals, displaying a high degree of proficiency in sales pipeline management. His educational background includes a Bachelor of Science in Mechanical Engineering from the University of the East.

Experience

  • SALES OPERATION MANAGER AND AI AUTOMATION ENGINEER FOR A PRINTING COMPANY

    null · 2024 — 2026
    Managed four franchises in Minnesota, supervising a team of over 45 SDRs and 40 BDRs. Led sales operation management and pipeline management efforts, and developed lead scoring and qualification frameworks. Created web and landing pages while overseeing SEO management. Involved in SOP, playbook, and policy creation, and implemented Hubspot AI workflow automation and marketing system.

  • SALES OPERATION, CRM SYSTEM ADMINISTRATOR AND AI AUTOMATION MANAGER FOR US OUTSOURCING COMPANY

    null · 2022 — 2024
    Conducted training in sales operations and managed the sales pipeline. Implemented CRM workflow automation using Hubspot and GoHighLevel, including AI automation. Oversaw SEO and web management, participated in recruitment efforts, and facilitated client onboarding. Responsible for policy making and business planning while managing handling of warm and cold leads.

  • CRM POS AND SYSTEM AUTOMATION ARCHITECT

    null · 2021 — 2022
    Audited the existing CRM ecosystem and generated a technical debt report. Managed the BDR/SDR pipeline with automation and workflow. Ensured CRM data hygiene and governance. Created SOPs and policies, and integrated software across various applications, including POS and Slack. Handled SEO and web management tasks.

  • ADVANCE CUSTOMER RETENTION AND SALES SPECIALIST (ESCALATION)

    Vivint Home Automation and Security · 2019 — 2021
    Addressed escalated customer issues, building value and restoring confidence. Actively engaged in upselling and contract renewals.

  • SOCIAL MEDIA MANAGER AND SALES FUNNEL MANAGER

    Freelance · 2017 — 2019
    Managed content writing and utilized Meta Business Suite for data analysis. Oversaw website management and engaged in Shopify, affiliate marketing, and TikTok marketing.

  • CUSTOMER BILL AND TECHNICAL REPRESENTATIVE

    AT&T · 2016 — 2017
    Handled billing inquiries and disputes while providing technical troubleshooting as a subject matter expert.

Skills & Expertise

Project ManagementCRMSocial Media ManagementSalesData AnalystNo-Code and Operations

Education

  • Bachelor of Science in Mechanical Engineering
    UNIVERSITY OF THE EAST · — — 2018