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Maria F. — Mid-Level Sales and Logistics Specialist from Philippines

Maria F.

Mid-Level Sales and Logistics Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Maria F. is a versatile Sales & Operations/Logistics Specialist with over eight years of experience enhancing process efficiency and maintaining round-the-clock service reliability in the logistics and construction industries. She has demonstrated a strong capability in workflow automation, particularly using tools like GoHighLevel, Zapier, and n8n, achieving a reduction in manual tasks by 40%. Maria has excelled in dispatch operations, managing multi-trade field technicians for property management firms and ensuring compliance with North Carolina building codes. As a logistics coordinator, she adeptly handled shipment management and maintained fluent carrier relations using systems like TMS (Load Runner) and MacroPoint. Her expertise extends to customer service roles where she managed enrollment operations and COBRA eligibility within Optum. Maria is proficient in CRM optimization and client relations, maintaining high levels of coordination and communication with stakeholders.

Experience

  • SALES/MARKETING/OPERATIONS SPECIALIST

    ZD ROOFING AND MAINTENANCE · 2025 — 2026
    Optimized GoHighLevel (GHL) workflows and CRM triggers, leading to a 40% reduction in manual tasks. Managed dispatch and scheduling for multi-trade field technicians serving property management firms. Reviewed field technician reports to create estimates and Scopes of Work (SOW) in accordance with North Carolina building codes. Acted as the main remote contact for property managers, tenants, and vendors, addressing scheduling issues.

  • LOGISTICS COORDINATOR

    Freelance · 2022 — 2025
    Oversaw high-volume shipment tracking to ensure timely deliveries and resolve logistical issues. Utilized Load Runner (TMS) for load tracking updates and records management. Established strong relations with carriers through various tracking tools including MacroPoint and FourKites. Coordinated 24/7 with carriers, drivers, and internal teams to ensure smooth operations, employing effective communication via phone, email, and Teams.

  • CSR SERVICER

    Optum/Hybrid · 2022 — 2024
    Processed enrollment applications and verified data accuracy to assess eligibility while ensuring compliance with regulations. Worked collaboratively with internal and external teams, brokers, and third-party administrators to address complex issues through ticket submissions and follow-ups. Assisted clients in navigating the Client Portal, managing billing invoices, and processing payments, including setting up automatic payments. Managed COBRA eligibility and enrollment processes, including payment processing and activation of healthcare coverage. Handled payment processing through the BRMS (Billing Revenue Management System) with member checking accounts.