Maria F.

Employers should hire me because I combine strong operations experience with modern AI automation skills. I have hands-on experience building CRM systems, workflows, and AI-powered automations using GoHighLevel, Make.com, Zapier, Airtable, Apify, Vapi AI, Twilio, and API integrations. I specialize in turning manual processes into efficient, scalable systems that save time and improve productivity. My recent projects include automated lead generation workflows, CRM pipeline management, AI voice outreach, SMS/email follow-ups, and business process automation. With a background in customer service, operations, and workflow management, I understand both the technical requirements and the importance of delivering solutions that improve customer experience and business growth. I am detail-oriented, adaptable, and committed to building reliable systems that create real impact.

• SALES/MARKETING/OPERATIONS SPECIALIST

  ZD ROOFING AND MAINTENANCE · 2025 — 2026
  Optimized GoHighLevel (GHL) workflows and CRM triggers, leading to a 40% reduction in manual tasks. Managed dispatch and scheduling for multi-trade field technicians serving property management firms. Reviewed field technician reports to create estimates and Scopes of Work (SOW) in accordance with North Carolina building codes. Acted as the main remote contact for property managers, tenants, and vendors, addressing scheduling issues.

• LOGISTICS COORDINATOR

  Freelance · 2022 — 2025
  Oversaw high-volume shipment tracking to ensure timely deliveries and resolve logistical issues. Utilized Load Runner (TMS) for load tracking updates and records management. Established strong relations with carriers through various tracking tools including MacroPoint and FourKites. Coordinated 24/7 with carriers, drivers, and internal teams to ensure smooth operations, employing effective communication via phone, email, and Teams.

• CSR SERVICER

  Optum/Hybrid · 2022 — 2024
  Processed enrollment applications and verified data accuracy to assess eligibility while ensuring compliance with regulations. Worked collaboratively with internal and external teams, brokers, and third-party administrators to address complex issues through ticket submissions and follow-ups. Assisted clients in navigating the Client Portal, managing billing invoices, and processing payments, including setting up automatic payments. Managed COBRA eligibility and enrollment processes, including payment processing and activation of healthcare coverage. Handled payment processing through the BRMS (Billing Revenue Management System) with member checking accounts.