Maria C.

Collaborated with leadership to integrate HR strategies and business goals, enhancing organizational performance. Engaged stakeholders in capacity planning and succession strategies to meet evolving business demands. Advanced performance management initiatives while recognizing and fostering high-potential talent. Improved employee engagement through targeted programs aimed at strengthening the organizational culture. Handled employee relations issues to ensure conflict resolution and compliance with policies. Participated in conferences and briefings by the Department of Labor and Employment (DOLE). Managed audit compliance aligned with ISO 9001 and regulatory standards. Led initiatives for organizational change, promoting effective transitions. Enhanced organizational efficiency by optimizing structures and processes. Ensured alignment of individual performance with business objectives and addressed underperformance effectively. Supported competitive compensation structures and reward programs. Maintained adherence to labor laws and internal policies while upholding governance standards. Utilized HR analytics to provide data-driven insights for strategic decision-making. Coached managers to improve leadership skills and people management capability. Advocated for diversity and inclusion strategies to create an equitable workplace. Identified skill gaps and encouraged continuous learning opportunities. Worked with recruitment teams on talent acquisition aligned with business requirements. Oversaw the onboarding process for new hires. Managed employee lifecycle processes to enhance overall employee experience. Addressed sensitive employee matters and maintained continuity during critical situations. Implemented flexible workforce models, including hybrid and contingent arrangements. Promoted the use of HR technologies to increase operational efficiency.

Acted as a strategic HR partner for over 1,000 FTEs across global accounts, including Amazon, Google, AT&T, and Samsung. Collaborated with senior leaders to influence workforce planning, organizational design, and talent acquisition strategies in a dynamic BPO context. Directed performance management and succession planning efforts, enhancing talent pipelines and boosting productivity. Initiated mental wellness management programs for people managers, promoting employee wellbeing and effective leadership. Delivered training facilitation to support scalable learning across operations. Contributed to successful account launch processes at Everise, ensuring HR readiness and operational stability. Advanced employee engagement and culture initiatives to enhance retention and overall employee satisfaction. Managed intricate employee relations cases and compliance risks, assuring compliance with labor laws and client standards. Led change management efforts during transitions and restructuring, attaining smooth adoption with minimal operational disruption. Leveraged HR analytics to gather insights on attrition and engagement, informing strategic decisions. Provided coaching to leaders on performance management and people leadership, enhancing management capabilities. Participated in compensation reviews and benchmarking processes to maintain competitive pay practices. Contributed to organizational restructuring efforts aimed at enhancing efficiency. Promoted diversity, equity, and inclusion initiatives to cultivate a high-performing environment. Championed HR technology integration and process enhancements to improve HR efficiency and reporting accuracy. Collaborated with Talent Acquisition to address strategic hiring needs in high-demand roles.