Maria L.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Maria L. G. is a seasoned Virtual Assistant and BPO Professional with extensive experience in customer service, administrative tasks, and financial managerial accounting. Her academic journey includes a BS in Accountancy from the University of the Assumption. With nearly a decade of BPO expertise and five years in freelance roles, Maria has honed the ability to enhance productivity and customer satisfaction through streamlined operations. Her proficiency in managing remote administrative tasks as an administrative assistant at companies like HatchMed and CORE Restorations is marked by exceptional skills in call handling and client communication, utilizing platforms such as Microsoft Teams, RingCentral, and Zendesk. Maria's role at Herowood Advisors LLC as an executive assistant to the CEO involved handling confidential information, managing calendars, and driving project coordination. Her adept handling of invoice processing and client relations underscores her dedication to operational excellence across industries.
Experience
Administrative Assistant
HatchMed · 2024 — 2026Oversaw daily administrative tasks remotely, ensuring efficient coordination between teams and clients. Managed email correspondence and maintained accurate records of invoices and collections. Compiled research data and maintained databases for streamlined operations.Administrative Assistant
CORE Restorations · 2022 — 2024Handled inbound and outbound calls to address customer inquiries, ensuring high levels of service quality. Documented customer interactions for service improvement and supported new representatives with training.Executive Assistant to the CEO
Herowood Advisors LLC · 2020 — 2022Maintained the CEO's calendar, organized meetings, and managed confidential information. Drafted correspondence and liaised with stakeholders to ensure timely follow-ups and action completion.BPO Professional
TOA Global · 2020 — 2020Managed various customer support tasks, including responding to inquiries across different channels and documenting feedback. Exceeded monthly targets through effective customer engagement and upselling.BPO Professional
Wyndham Destinations · 2018 — 2020Engaged in providing administrative support while managing customer communications and addressing billing inquiries. Facilitated appointment confirmations and managed follow-ups on overdue accounts.BPO Professional
Tata Consultancy Services · 2015 — 2018Assisted in customer service operations, handling inquiries and complaints via phone and email. Documented interactions to enhance service processes and maintained a customer-focused approach.BPO Professional
ODesk · 2012 — 2013Provided remote customer support services, addressing client needs and ensuring satisfaction through effective communication.BPO Professional
Teletech · 2008 — 2009Managed customer calls, provided assistance, and documented service interactions to ensure quality support and client satisfaction.
Skills & Expertise
Education
- BS Accountancy major in Financial Managerial Accounting (Undergraduate)University of the Assumption · 2004 — 2008