Maria L.

Maria L. is an accomplished Customer Service Representative with extensive project-based experience in various industries. At Transworld System Inc., she efficiently managed seasonal accounts for a retail online store, providing customer support for tracking and refund requests. Her tenure at Harte Hanks included technical and customer support roles for platforms like Bally Sports and HBOMAX, showcasing her versatile communication skills. As a Freelance Customer Service Provider with GigCx Marketplace, Maria excelled in technical and player support, reinforcing her adaptability. She also contributed significantly to Telus International Philippines, addressing customer inquiries on cryptocurrency platforms like Coinbase. Her experience further extends to healthcare support with Concentrix, aiding healthcare providers regarding benefits queries. Maria's early career highlights include management of customer complaints and retention at Telstra, and technical support roles at Teleperformance and Tele Tech for major telecommunication accounts. Her educational background includes a BS in Psychology from Our Lady of Fatima University and a Certificate in Professional Education from the University of Caloocan City, underlining her commitment to learning and skill development. Her proficiency with CRM Systems and Jira Ticketing systems supports her detail-oriented approach in all customer service aspects.