Maria K.
Mid-Level Virtual Assistant Administrative Support Specialist
Open to offersNew to PlatformAbout
Maria K. is an experienced Virtual Assistant with over five years of expertise in providing administrative, customer, and technical support to businesses in the Philippines, North America, and Europe. Her proficiency includes managing tax compliance and bookkeeping tasks through platforms like Xero, as well as adeptly handling high-volume email and chat support. Maria has worked as an Administrative Assistant at A31st Bookkeeping Services, where she excelled in preparing tax returns and organizing digital records remotely. Her technical support role at TopData Global IT Solutions involved resolving connectivity issues across various platforms and operating systems. Maria further honed her customer support skills at VXI Global Holdings, where she efficiently managed customer interactions for eBay, handling buyer and seller inquiries with a strong emphasis on policy compliance and professional service. She holds a Bachelor of Science in Business Administration, majoring in Financial Management, and has attained certifications such as the Civil Service Eligibility and L1 Xero Certified Associate.
Experience
Administrative Assistant
A31st Bookkeeping Services · 2023 — PresentManaged the preparation and processing of tax returns for various clients, ensuring submissions were both accurate and timely. Organized documentation for new business permit applications and renewals by coordinating with clients to gather requirements. Maintained structured digital records to facilitate tax compliance and business registration processes. Conducted remote bookkeeping tasks using Xero, including data entry and document preparation, while managing updates for the business Facebook page.Technical Support Representative | ExpressVPN Account
TopData Global IT Solutions, Inc. · 2020 — 2023Provided chat and email technical support to customers within a high-volume setting, addressing connectivity, application, account, and service issues. Diagnosed software, network, and connectivity problems across various operating systems. Verified application functionality and performance by testing across multiple platforms before new releases. Documented reported issues in detail to aid bug investigation and resolution, and managed billing concerns including refunds and cancellations in accordance with company policies. Employed remote access to customer devices, with permission, to efficiently diagnose and resolve problems.Customer Support Representative | eBay Account
VXI Global Holdings, B.V. · 2018 — 2020Assisted buyers with inquiries regarding orders and deliveries such as tracking, delays, missing packages, returns, refunds, and escalations. Supported sellers in setting up accounts and configuring payments while resolving transaction issues. Applied eBay's policies and procedures to address various buyer and seller concerns, appropriately escalating complex or suspicious cases. Maintained a high volume of customer interactions while ensuring accuracy and professionalism. Documented case details, resolutions, and escalations in internal systems, ensuring the protection of sensitive account and payment information.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Financial ManagementGordon College · 2012 — 2016
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