Maria C.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Maria C. has established herself as a versatile General Virtual Assistant, Executive Virtual Assistant, and Social Media Manager, providing essential support across multiple domains. As a Senior Sales Trainer at Globalcom BPO, she developed comprehensive training materials and maintained a remarkable 99% trainee passing rate. She successfully managed eCommerce customer support operations for various Shopify brands, implementing SOPs to enhance quality assurance and response times. In her roles with Eastwest MCI and Globalcom, she excelled as a Sales and Customer Service Representative, earning recognition for exceptional sales performance and training proficiency. Her extensive education includes a Bachelor of Science in Secondary Education with a focus on English, complemented by in-depth training in platforms such as Salesforce CRM and Shopify. Maria has also honed her skills in managing Amazon stores, optimizing listings, and improving product visibility. Her dedication to empowering business owners and enhancing operational efficiency is evident in her strategic support and proactive problem-solving approach.
Experience
Virtual Assistant
Dryden Byrd · 2026 — PresentServed as the primary contact for customers needing urgent assistance, resolving inquiries efficiently via email and phone. Managed multi-channel customer support and conducted outbound outreach to drive new sales while gathering product feedback for business improvements.Senior Sales Trainer
Globalcom BPO - SHD CAMPAIGNS · 2021 — 2025Oversaw new hire onboarding and provided structured sales training as Lead Sales and Customer Service Trainer. Developed training materials and documented processes to improve agent efficiency while implementing SOPs for customer support teams. Managed multiple Shopify brands and stores focusing on customer experience management and daily operations.General Virtual Assistant
Yan Jiang · 2024 — 2025Conducted research to identify concert, theatre, arts, and sports event venues. Monitored upcoming events and acquired tickets for high-demand shows. Maintained organized records of ticket purchases and event schedules while evaluating market trends.General Virtual Assistant
Throng Nguyen · 2025 — PresentManaged product listings and optimized content for an Amazon store specializing in dog toys. Improved visibility and sales through enhancements in product titles, descriptions, images, and keywords. Coordinated with the store owner to stay aligned with brand guidelines.Executive Virtual Assistant
Collections ETC · 2022 — 2025Assisted the Trainer in onboarding new sales representatives, preparing them for order entry calls, and teaching effective cross-selling and upselling techniques. Developed training materials and monitored trainee progress while collaborating with management on training alignment with sales strategies.Executive Virtual Assistant
Cold Calling - Master Plumber and Full Serv Restoration · 2025 — PresentEngaged in cold calling potential prospects across targeted areas to introduce plumbing and restoration services. Initiated outbound calls, built rapport, and identified interest to secure appointments for complimentary home inspections.Sales and Customer Service Representative
EASTWEST MCI - Winston Brands INC · 2020 — 2021Specialized in upselling and cross-selling while handling data entry, reporting, and documentation updates at Eastwest MCI. Assisted with urgent operational needs to support daily business functions and facilitated onboarding and skill development for new hires as a Trainer.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education, English MajorPampanga Colleges · 2015 — 2019