Maria A.

Designed, maintained, and enhanced Workday Advanced, Matrix, and Composite reports, dashboards, and calculated fields for global HR stakeholders. Translated requirements from HR, Payroll, Benefits, Performance, Time Tracking, and Absence into reporting logic, written specifications, validation steps, and documented solutions. Improved reporting accuracy and usability by working with report data sources, business objects, prompts, filters, calculated-field dependencies, scheduling, and performance troubleshooting. Supported Prism Analytics data solutions, including datasets, indexed fields, data availability, reconciliation, validation, and high-volume reporting use cases. Managed EIB data loads, error investigations, audit and validation reporting, UAT/testing, defect follow-ups, and production troubleshooting, while monitoring tenant health and scheduled/background jobs. Collaborated with functional, technical, and security stakeholders across international teams, supported role and security-group access validation, and communicated findings effectively in English.

Provided enterprise technical support, documented incidents, validated user issues, and tracked requests while escalating cases through structured support processes. Developed strong production-support habits in root-cause investigation, confidentiality, service continuity, process adherence, and clear communication with end users.

Taught English to diverse audiences, explaining complex topics clearly and enhancing training, documentation, presentation, and cross-cultural communication skills.