Mariah J.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Mariah J. B. is an accomplished Customer Service Representative based in Davao City, Philippines. With a deep focus on enhancing user experiences, Mariah excels in managing escalations and delivering solutions that significantly boost customer satisfaction. Her experience spans key roles such as an Appointment Setter at Marketing First, where she generated sales through prospecting and cold calling while managing client appointments, and as a Customer Service Specialist for Choice Home Warranty, handling high-volume inbound calls and resolving home warranty claims. Her expertise includes customer relationship management, analytical thinking, and proficiency with tools like Oracle ERP and Calendly. Throughout her career, she has consistently met performance targets while demonstrating adaptability in fast-paced environments. Her technical proficiency with platforms like NextGen and Slack further supports her capability in providing top-tier service excellence.
Experience
Appointment Setter
Marketing First · 2026 — 2026Created sales opportunities through lead prospecting and cold calling, while negotiating advantageous deals. Enhanced conversion rates by following up on sales leads via outbound calls. Cross-sold additional products and services to existing customers. Organized client appointments and office events by managing the daily calendar. Expanded the client base through networking and promoted offerings to both new and current clients. Handled inbound calls, providing information on products and services, and prepared lead lists using scripts for effective promotion.Customer Service Representative
Alorica · 2025 — 2025Expertly resolved complex issues related to delivery, accounts, payments, and platforms to enhance user experience. Managed high-priority escalations while ensuring customer satisfaction and compliance with service level expectations. Employed analytical, communication, and problem-solving skills to identify root causes and deliver effective solutions. Consistently met performance, quality, and productivity targets in a fast-paced environment, showcasing a commitment to service excellence.Customer Service Specialist
Choice Home Warranty · 2021 — 2022Handled a high volume of inbound calls concerning home warranty claims and coverage inquiries. Assisted customers with scheduling repairs, updating claims, and coordinating with contractors. Addressed service concerns using empathy, active listening, and problem-solving techniques during calls. Provided clear and accurate information regarding plan details, claim procedures, and billing within policy guidelines. Managed escalations by liaising with internal departments to ensure timely and positive resolutions. Maintained professionalism while achieving customer service expectations and performance metrics in a fast-paced work environment.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringNorth Eastern Mindanao State University · — — 2022
- Senior High SchoolDe La Salle John Bosco College · — — 2020