Mariclair M.
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Mariclair M. is a seasoned Collections Specialist known for adeptly managing delinquent accounts and skillfully negotiating payment plans. With over five years of experience in the financial industry, she excels in maintaining positive client relationships while ensuring compliance with corporate standards. Her tenure includes roles such as Sr. Collections Specialist-Debt Purchase at Credit Corp Group in Makati, and a Collections Agent with Alphaloans, where she worked remotely. Mariclair effectively utilized skip tracing tools to locate customers, navigating client communications via phone, email, and mail to collect overdue payments. At companies like Altair Global Solutions and Unifin Inc., she consistently met or exceeded monthly collection goals through strategic negotiation of repayment plans and adept management of customer commitments. Furthermore, her skills in Effective Communication and Critical Thinking have been pivotal in leading teams and training new members on collection policies and procedures.
Why hire me
Over the past 8 years, I have gained experience in managing accounts, following up on past-due payments, and resolving outstanding balances while maintaining a professional and empathetic approach. I understand the importance of balancing assertiveness with diplomacy when dealing with sensitive financial matters. My ability to remain calm under pressure and find mutually beneficial solutions has consistently resulted in successful recoveries and positive customer interactions. I am highly organized, detail-oriented, and comfortable working in a fast-paced, results-driven environment. I also have experience working with CRM and billing software, which helps me manage accounts efficiently and maintain accurate documentation throughout the collection process.
Experience
Collections Agent
Alphaloans · 2022 — 2024Contact customers through phone, email, or mail to recover overdue payments. Maintain thorough and current records of collection efforts. Negotiate payment plans that align with company standards while accommodating client circumstances. Utilize skip tracing tools to locate delinquent accounts. Support new team members by guiding them on collection policies and procedures.Sr. Collections Specialist-Debt Purchase
Credit Corp Group · 2021 — 2021Resolve billing discrepancies and negotiate repayment strategies effectively. Track customer commitments to pay and follow up to ensure adherence to agreements. Conduct professional and courteous outbound collection calls, supported by follow-up emails, letters, and notices.Collection Agent
Unifin Inc. · 2020 — 2020Collaborate with clients to create repayment plans based on their financial capability while safeguarding the company's interests. Deliver clear explanations of payment conditions and legal responsibilities to customers.Debt Collection Specialist
Altair Global Solutions · 2018 — 2020Ensure follow-up on customer promises-to-pay, facilitating compliance with repayment agreements. Initiate outbound calls for collections and provide professional follow-up through various communication channels.
Skills & Expertise
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