Marinel V.

Marinel E. is a seasoned professional with extensive experience in operations management and process improvement. As the Director of Operations and Process Improvement Manager at HealthyBOS LLC, she oversaw the operations of the back office and call center departments in the Philippines, managing a team of over 200 voice agents and several senior operations managers. Within this healthcare domain, Marinel demonstrated proficiency in scaling operations, growing headcount from 20 to 200 agents across multiple campaigns. Her expertise in establishing robust processes contributed to maintaining a 98% employee engagement satisfaction rate. Before HealthyBOS, Marinel enhanced process efficiencies as a Senior Process Specialist at Arriva Medical, completing significant projects that notably improved business operations. Her early career at Accenture saw her excel in roles such as Quality Assurance and Training Team Lead, where her initiatives significantly improved audit processes and employee performance metrics. Marinel holds a Bachelor of Science in Information Technology from Jose Rizal University, underpinning her strong foundation in technology-driven process improvement.