Marissa D.
Senior HR Service Delivery Specialist
Open to offersNew to PlatformAbout
Marissa H. is a seasoned HR Service Delivery Specialist with over 20 years of experience in managing comprehensive HR functions across various industries, including BPO, manpower supply, and hospitality. She specializes in payroll audit, contract renewal management for Southeast Asia, and end-to-end recruitment processes. At Accenture Philippines, she led the payroll audit team, ensuring data accuracy and resolving issues proactively to enhance reliability. Her expertise includes integrating HR and client management strategies for corporate growth, designing cost-effective compensation programs, and maintaining strong client relationships through effective communication. Previously, as an HR Manager in multiple organizations, Marissa has managed ISO documentation, employee welfare programs, and extensive recruitment campaigns, leveraging HRMS/ERP systems for seamless operations. Her career also includes roles in credit and collections and customer service, reflecting her adaptability and capability in diverse professional settings. Marissa holds a Bachelor of Science in Human Behavior & Technology from the Polytechnic University of the Philippines.
Experience
HR Service Delivery Specialist
Accenture Philippines · 2023 — 2026Led the Payroll Audit Team to ensure data accuracy prior to sign-off. Conducted final quality assurance and validation of payroll data input compared to manual entries from the payroll team in Southeast Asia. Analyzed recurring audit issues and developed preventive strategies to enhance payroll reliability. Managed contract renewals for Fixed-Term Employment across Southeast Asia, ensuring compliance with local labor laws and policies.Customer Service - Technical Support HP Printers
Concentrix Philippines · 2021 — 2022Handled customer support for technical issues related to HP printers. Followed established call flow procedures, including empathetic communication, account verification, and troubleshooting to ensure customer satisfaction. Promoted new products and assisted clients in navigating their accounts using screen sharing.Operations Manager
Kasmet Services, Doha, Qatar · 2017 — 2019Oversaw company operations focused on reducing client workload through effective employee management, including payroll, benefits, and vacation leave logistics. Managed recruitment processes to source qualified candidates for roles in hotels and schools, facilitating their mobilization and transportation.Senior Recruitment Officer
Al Jaber Trading & Contracting, Qatar · 2017 — 2017Conducted recruitment for various job categories based on project needs, updated job postings, and screened CVs. Facilitated initial interviews and coordinated with project managers for final assessments, discussing salary packages and managing visa applications for overseas hires.HR Manager
Al Mirqab Facilities Management, Doha · 2014 — 2016Managed HR operations including compliance with policies and procedures in collaboration with department heads. Handled employee welfare programs, payroll administration, document management, and recruitment processes for local and overseas hires.HR Manager
Governor West Bay Suites & Residence, Doha · 2012 — 2014Managed HR activities and employee relations, ensuring compliance with labor laws. Coordinated recruitment strategies and maintained employee welfare initiatives, including accommodation and transportation.HR Manager
Rabya Qatar WLL (Landscaping & Irrigation) · 2010 — 2012Oversaw HR functions, including recruitment, employee management, and compliance with relevant regulations. Collaborated on project recruitment strategies and managed employee welfare programs.HR & Admin Officer
Dakshin Group WLL (Qatar Gas Manpower Supply) · 2007 — 2010Managed recruitment efforts for Qatar Gas, executing sourcing and overseas campaigns. Ensured smooth onboarding logistics and maintained communication with clients regarding staffing needs.Project Handler & Recruitment In-Charge
IMI – Industrial Maintenance International, Tunisia · 2008 — 2008Sourced candidates and arranged interviews with hiring managers. Provided initial discussions on hiring processes and expectations.HR Manager
Binswanger Philippines · 2005 — 2007Administered HR policies, salary structures, and incentive schemes. Managed end-to-end recruitment processes and coordinated with manpower agencies for visa processing of overseas hires.Recruitment / Operations Manager
First Staffing Network Corp. · 1993 — 2005Handled operational tasks, recruiting strategies, and client communications to ensure staffing fulfillment. Focused on maintaining client relationships and updating the candidate database.Credit and Collection Manager, Sales Manager
ACE Conglomerate (Nestle Distributor) · 2002 — 2003Managed aging receivables and reviewed client situations to recommend solutions. Monitored new receivables and communicated payment terms to clients, ensuring collection agent incentives were met.Personnel Assistant
Primewealth Development Corp. · 1990 — 1993Administered psychological testing and conducted initial CV screenings for potential hires.
Skills & Expertise
Education
- Bachelor of Science – Human Behavior & TechnologyPolytechnic University of the Philippines
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