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Marjelou L. — Senior Virtual Assistant Fraud Analyst from Philippines

Marjelou L.

Senior Virtual Assistant Fraud Analyst

Philippines 6+ years 850 - 1200 USD per month
Actively lookingNew to Platform
Languages
TagalogEnglish
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About

I am a multi-skilled Virtual Assistant and operations professional with 8+ years of experience supporting businesses across fraud detection, customer service, lead generation, executive assistance, social media management, and digital marketing. Based in the Philippines and working fully remote. I have built a reputation for being the kind of professional clients trust to run things without being asked twice.


I spent 4.5 years at Wells Fargo Bank as a Senior and Lead Fraud & Claims Operations Representative, investigating complex financial transactions, ensuring regulatory compliance with KYC, Reg-E, FCRA, and UDAAP, and building internal QA tools that measurably improved team performance. I currently works as a Fraud Analyst at Prime Insights, screening large scale market research datasets for fraudulent activity and maintaining data integrity across global respondent pools.


On the customer service side, I delivered high volume omnichannel support across phone, chat, email, and ticketing systems managing 50 to 100+ tickets daily, resolving disputes, processing refunds, and consistently maintaining strong CSAT scores in both call center and eCommerce environments.


As an Executive Virtual Assistant and Lead Generation Specialist, I have worked directly with founders and business owners managing calendars, inboxes, CRM pipelines, outreach campaigns, and client onboarding. I have prospected across all 50 US states using LinkedIn Sales Navigator, booked qualified discovery calls, and supported closing processes from first touch to signed agreement.


I am proficient in social media management, Meta Ads, content creation, and AI-powered workflows, using tools like Canva, ChatGPT, and Claude.ai to help brands stay visible and generate leads consistently.


I hold Lean Six Sigma Yellow and White Belt certifications and brings the same process driven, detail oriented mindset to every role I takes on.

Experience

  • LinkedIn Prospector & Client Acquisition Specialist

    BestPPC · 2025 — 2026
    • Collaborated directly with the Founder to support client acquisition strategy, script creation, outreach workflows, and KPI tracking using Google Workspace and Google Sheets • Executed targeted LinkedIn prospecting to identify decision makers and ideal clients across all US states using LinkedIn Sales Navigator • Initiated high quality outbound conversations through smart, non spam outreach focused on relevance, value, and personalization • Qualified B2B and B2C prospects including agency owners, lawyers, dentists, and real estate professionals for PPC and white label advertising services • Managed multi step follow ups to nurture leads and move prospects toward booked discovery calls •

  • Fraud Analyst

    Prime Insights · 2025 — Present
    • Monitor survey responses, user activity, and market research data to identify fraud indicators, unusual patterns, and high-risk behaviors. • Analyze large data sets to detect anomalies, inconsistent answers, duplicate accounts, rapid survey completions, and other signs of fraudulent activity. • Conduct thorough investigations on flagged respondents, reviewing account history, device fingerprints, IP behavior, and submission quality. • Perform ongoing data validation and quality assurance to maintain the accuracy, reliability, and integrity of market research datasets. • Utilize fraud detection techniques, pattern recognition, and statistical methods to assess risk levels and prevent invalid survey entries. • Document findings clearly and

  • Lead Fraud & Claims Operations Representative

    Wells Fargo Bank · 2024 — 2025
    • Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims. • Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service. • Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations. • Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues. • Interact directly with fraud

  • Virtual Assistant - Remote Job Application & Operations Support

    Freelance · 2025 — Present
    • Managed end to end job application systems for remote roles in Process Improvement, Operational Excellence, and Business Transformation • Manually sourced and applied to 60 to 80 remote roles per week across platforms including LinkedIn, Indeed, ZipRecruiter, Glassdoor, Wellfound, Remote OK, We Work Remotely, company career sites, and email outreach • Applied strict screening criteria and followed SOPs to ensure role fit, accuracy, and consistency across all applications • Tracked applications, recruiter responses, and status updates using Google Sheets and structured trackers • Utilized ChatGPT and Claude.ai to tailor resumes, cover letters, and application responses for each role •

  • Executive Virtual Assistant & DM Appointment Setter

    Bridgeway Pictures · 2023 — 2025
    Virtual & Executive Assistance • Managed executive calendars, scheduled meetings, handled inbox organization, data entry, to-do lists, SOP creation, and client agreements. • Proficient in tools like Google Workspace, Notion, Slack, Skool, and various CRM platforms. • Managed client emails and schedules to ensure smooth communication and efficient time management. Lead Generation & Research • Built qualified prospect lists, managed CRM pipelines, and handled appointment setting through personalized DM and email outreach. • Conducted A/B testing, tracked KPIs, and performed in-depth market and competitor research to identify growth opportunities. • Used tools like Apollo, LinkedIn Sales Navigator, LeadLeaper, Linkedhelper and

  • Ads Manager (E-Commerce)

    KemJ Marketing · 2025 — 2025
    • Planned, launched, and optimized TikTok ad campaigns for Shopify based e-commerce brands using Spark Code setup. • Conducted A/B testing to identify high-performing creatives, audiences, and ad formats. • Created and maintained Google Sheets trackers to document ad testing results, budgets, and performance metrics. • Scaled winning campaigns by monitoring ROAS, CPC, and conversion trends through TikTok Ads Manager and Shopify analytics. • Collaborated with the creative team to develop engaging ad content aligned with brand goals and target audience behavior. • Provided detailed performance reports and actionable insights to guide future campaigns.

  • Customer Support Virtual Assistant - Shopify eCommerce

    Concentrix Philippines · 2023 — 2025
    • Handled customer support tickets through Richpanel with a focus on fast, accurate, and empathetic responses • Resolved inquiries related to orders, shipping, refunds, cancellations, and product information • Located and pulled customer orders directly from Shopify for investigation and resolution • Coordinated with fulfillment partners and YunExpress to resolve delivery delays and tracking concerns • Logged refunds, cancellations, and order updates in Google Sheets for accurate reporting and tracking • Maintained organized customer records and ensured all interactions were properly documented • Utilization of email macros to respond efficiently while maintaining a professional and supportive tone • Supported customers

  • Senior Fraud & Claims Operations Representative

    Wells Fargo Bank · 2021 — 2024
    • Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions. • Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area. • Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses. • Provide subject matter knowledge and interpretation of procedures to less experienced staff. • Interact with fraud and claims functional area on a wide range of information as well as with external customers. •

  • Customer Service Expert & Subject Matter Expert

    Concentrix Philippines · 2018 — 2021
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • Review customer or client accounts, providing updates and information about records and shredding service. • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem. • Used coordination and planning skills to achieve results according to schedule. • Identify customer's needs and determine appropriate action; referring calls to appropriate departments. • Provided exemplary level of customer service to all individuals,

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