Post a Job Free
0 viewsjobseeker
Mark L. from Philippines

Mark L.

Philippines 3-6 years 5 - 10 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Experienced Healthcare Virtual Assistant and Operations Professional with 8+ years of expertise in Revenue Cycle Management, patient scheduling, insurance verification, eligibility and benefits verification, prior authorization, telehealth support, and administrative operations. Proven track record of leading teams, optimizing processes, and delivering exceptional service in fast-paced healthcare environments.


Skilled in data entry, EMR/EHR documentation, calendar management, quality assurance, client communication, and cross-functional collaboration. Proficient with Epic, Citrix, Microsoft Office, Google Workspace, and various healthcare and business platforms.


Prior to healthcare operations, I worked in media and communications, gaining experience in content creation, research, scriptwriting, video editing, and professional communication. This diverse background allows me to combine analytical thinking, attention to detail, and strong organizational skills to support business growth and operational excellence.


I am seeking long-term remote opportunities where I can contribute through reliable administrative support, healthcare operations expertise, data management, process improvement, and high-quality client service.

Experience

  • Deputy Manager

    Optum · 2018 — 2024
    Spearheaded the operational growth of a pioneering healthcare services business from startup phase to a mature operation valued at approximately $5M USD, driving scalable processes, workforce development, and sustainable performance outcomes. Earned three consecutive promotions over eight years through demonstrated success in operations management, people leadership, client partnership, and business transformation initiatives. Built and led teams supporting critical healthcare functions, including patient access, scheduling, insurance verification, prior authorization, and telehealth operations, while consistently meeting performance and quality objectives. Influenced strategic business decisions through operational reporting, workforce planning, financial oversight, and continuous improvement initiatives. Selected as a regular participant in executive-level

  • Customer Service Representative

    Convergys (now Concentrix · 2015 — 2015
    Consistently ranked among the top-performing agents for multiple consecutive months based on customer satisfaction, quality, productivity, and attendance metrics. Provided technical support for internet, VoIP, and IPTV services, achieving high rates of customer issue resolution. Partnered with technical and backend teams to expedite complex cases and enhance customer experience. Maintained strong performance in a high-volume environment while consistently meeting and exceeding operational targets. Recognized as a trusted operational representative for Philippine site visits, frequently engaging with client executives and leadership teams to discuss business performance, employee experience, operational challenges, and strategic opportunities.

  • Internship

    TV Patrol Southern Tagalog (ABS-CBN) · 2014 — 2014
    Earned the opportunity to independently conduct field coverage and represent the news team on assignments, demonstrating initiative, professionalism, and strong journalistic capability despite being an intern. Successfully conducted interviews with high-profile individuals, including a Philippine senator and other notable public figures, gathering information for broadcast news stories and special reports. Managed end-to-end field reporting responsibilities, including research, interviewing, videography, and content development with minimal supervision.