Mark G.
Senior Water Infrastructure Engineer
Actively lookingNew to PlatformAbout
Mark G. is a seasoned Civil Engineer with over 13 years of experience specializing in water utilities and infrastructure operations. Based in Dubai, UAE, he excels in managing water distribution networks and assets such as pipeline infrastructure, reservoirs, and pumping stations. At Manila Water Company, Inc., Mark served as Business Operations Associate Manager for Network Management, overseeing operations for over 80,000 service connections catering to about 300,000 residents. His efforts in NRW reduction significantly lowered non-revenue water from 19% to 9%, showcasing his proficiency in operational optimization. His technical competence in using GIS, Power BI, and SAP S/4HANA has been crucial for engineering analysis and operational reporting. Mark adeptly led engineering teams, managed contractors, and coordinated significant projects like the 120 MLD Reservoir and Pumping Station Project, further enhancing water system reliability and customer service performance. A graduate of Technological Institute of the Philippines - Manila, Mark continues to seek roles that leverage his technical and leadership skills to deliver sustainable infrastructure solutions.
Experience
Business Operations Associate Manager - Network Management
Manila Water Company, Inc. · 2023 — 2026Oversaw water distribution operations for around 80,000 service connections, ensuring service delivery to 300,000 consumers. Coordinated engineering efforts associated with water pipelines, reservoirs, pumping stations, and distribution infrastructure. Led teams in engineering and operations to meet operational KPIs and managed contractor activities while adhering to engineering standards and HSE compliance. Reviewed technical documents, engineering drawings, project schedules, and monitored construction progress. Utilized GIS, SAP S/4 HANA, and Power BI for engineering analysis and operational reporting.Technical Customer Case Manager
null · 2022 — 2023Handled engineering investigations regarding water network issues and facilitated technical resolutions among engineering, operations, contractors, and customers. Conducted root cause analyses for infrastructure problems and improved customer satisfaction by providing timely engineering solutions.Non-Revenue Water Specialist
null · 2020 — 2022Conducted analysis on District Metered Areas (DMA) and carried out testing such as Step Testing, Water Adequacy Test (WAT), and Zero Pressure Test (ZPT). Implemented strategies aimed at reducing Non-Revenue Water (NRW) and prepared technical recommendations and engineering reports.Business Zone Unit Manager
null · 2012 — 2020Managed operations related to water utility systems, overseeing engineering and field personnel. Planned and executed preventive maintenance programs and drove asset management initiatives. Ensured a consistent water supply while managing pressure levels and coordinated responses to emergency situations, enhancing both operational efficiency and service delivery.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringTechnological Institute of the Philippines - Manila · — — 2012
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