Mark A.
Mid-Level NOC Engineer
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Mark A. is an experienced NOC Engineer specializing in data center operations with a proven track record over more than four years. Based in Doha, Qatar, he has consistently offered expertise in monitoring critical banking infrastructures across 24/7 rotational shifts. Mark excels in real-time alarm triage and incident classification, following a strict P1-P4 priority framework while ensuring SLA compliance and effective cross-team coordination during active incidents. He has significant hands-on experience with BMS, EPMS, DCIM, CCTV, and access control systems. Currently, he is responsible for maintaining system visibility across power, cooling, fire/life safety, and security systems. Mark's previous positions include a Technical Monitoring Associate at Dohabank and a Data Center Technician at Masraf Al Rayan Bank. His skills with tools like ServiceNow and Clarisync, along with handling all facets of system health checks, underscore his proficiency. Mark holds a Bachelor of Science in Information Technology from Cavite State University.
Experience
NOC Engineer
Syntys · 2026 — PresentMonitor BMS, EPMS, DCIM, CCTV, and access control systems in a 24/7 rotating shift setting for critical data center infrastructure. Triage and classify alarms for power, cooling, and fire/life-safety systems using a P1–P4 priority framework, adhering to a 15-minute response SLA. Log, escalate, and manage incidents through ServiceNow and Clarisync, coordinating with Facility Management, Site Operations, and stakeholders during incidents. Conduct hourly health checks on power and cooling systems, ensuring environmental parameters meet SLA requirements. Prepare daily NOC reports and facilitate shift handovers for continuity.Technical Monitoring Associate – ATM Operations
Dohabank · 2024 — 2026Dispatched First Level, Second Level, and Field Service Engineers to address ATM faults within the bank's fleet. Monitored live event queues and managed auto-escalation processes, overseeing ticket resolution and service restoration.Data Center Technician
Masraf Al Rayan Bank · 2023 — 2024Executed daily data center operations, including batch job processing and End-of-Day execution for core-banking applications. Monitored system consoles for exceptions and errors, carried out routine health checks, and escalated faults as necessary. Conducted backup and restore activities while applying change requests, supporting system migration during a merger.Service Desk Analyst / Technical Monitoring Associate
Masraf Al Rayan Bank · 2021 — 2022Provided second-line and escalated first-line technical support, managing a high volume of incidents and service requests related to Active Directory, Windows, and Microsoft Office. Delivered hardware and software troubleshooting and ensured timely resolution of user requests.AutoCAD Draftsman
DPWH GSCS Qatar (U.S. Military Government) · 2017 — 2020Created technical drawings, charts, and schematics using CAD tools to illustrate new components and systems. Collaborated with engineers to convert design requirements into precise technical documentation.Real Property Coordinator
DPWH GSCS Qatar (U.S. Military Government Property) · 2016 — 2017Managed real property and equipment inventory records, performing routine inspections and preparing compliance documentation.
Skills & Expertise
Education
- Bachelor of Science in Information Technology (BSIT)Cavite State University – Imus City Campus · 2009 — 2013
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