MARK A.
Senior Community Manager
Open to offersNew to PlatformAbout
Marko M. is an accomplished Community Manager based in Dasmarinas, Philippines, with over 5 years of extensive experience in the GameFi, launchpads, and NFT ecosystems. He has excelled at building and scaling dynamic communities on platforms like Discord and Telegram, driving engagement and growth through strategic KOL collaborations and market expansion in Southeast Asia. Marko effectively contributed to an $8M Initial DEX Offering (IDO) by implementing structured community activation and engagement practices. At RYVAL, an AI/Prediction platform, he successfully scaled the community presence across multiple social media platforms and executed marketing campaigns to enhance user loyalty. His role at TransPerfect Games honed his skills in Player Support Operations, where he optimized customer support processes. Previously, at BlastUP, a launchpad, Marko led initiatives that amplified campaign reach and user participation. His expertise extends to managing moderator teams, crafting engagement strategies, and overseeing effective Community Growth Systems, making him a significant asset in the Web3 domain.
Experience
PLAYER SUPPORT AGENT
TransPerfect Games · 2025 — 2026Processed player and customer support inquiries across forums and social media channels. Developed effective support strategies to enhance player satisfaction and retention. Compiled reports on support activities to inform process improvements and assisted the Community Management team with escalations.MARKETING & COMMUNITY MANAGER
RYVAL · 2025 — 2026Managed RYVAL's community presence on X (Twitter), Discord, and other social media, fostering daily engagement and user loyalty. Sourced and activated creators aligned with RYVAL's brand and objectives while maintaining streamer partnerships through effective communication. Executed marketing and community campaigns and created content that aligned with the brand voice, alongside analyzing community performance metrics.COMMUNITY MANAGER
BlastUP · 2024 — 2025Collaborated with founders to enhance social media strategies, boosting traffic and followers on Discord, Telegram, and Twitter. Led initiatives to increase engagement within various platforms and managed social media updates to improve online visibility. Handled user support requests on Discord and Intercom and contributed to fundraising efforts during an Initial DEX Offering.DISCORD MODERATOR
Capital Club · 2023 — 2025Developed and implemented strategies for a dynamic Discord community by facilitating interactions and partnerships. Ensured community security through established protocols and addressed guideline violations effectively while collaborating with the moderation team on safety strategies.DISCORD MODERATOR
Metavurx Studios, Inc. · 2024 — 2024Worked with founders to enhance social media presence, driving follower increases on Discord and Twitter. Supported campaign amplification within Discord and carried out daily social media updates to increase online visibility.COMMUNITY MANAGER
Keywords Studios · 2023 — 2024Engaged with community interactions on Discord by addressing player inquiries and comments quickly. Compiled growth and engagement reports to suggest improvements, while organizing and reporting on player feedback to developers. Maintained a secure and welcoming community environment.DISCORD MODERATOR
SwitchConnect · 2023 — 2023Collaborated with founders to utilize social media effectively for increasing Discord and Twitter traffic. Supported Discord campaigns while providing regular updates to enhance online presence.DISCORD/TELEGRAM MODERATOR
Zyberswap / SynthSwap · 2023 — 2023Partnered with founders to improve social media engagement, focusing on Discord and Twitter growth. Assisted in the promotion of campaigns and built user relationships while establishing Discord infrastructure.COLLAB MANAGER & MODERATOR
Gamers Cat Club · 2022 — 2023Worked with founders to drive social media growth for Discord and Twitter. Contributed to the amplification of Twitter and Crew3 campaigns within Discord and maintained social media updates to enhance online presence.COMMUNITY MANAGER
Seapad · 2022 — 2023Collaborated with product teams to plan community engagement campaigns. Developed new strategies from a crypto-focused perspective and managed a team of moderators while conducting research on the blockchain ecosystem and growth strategies.COMMUNITY MANAGER
Smart Game Studios · 2021 — 2023Created marketing materials for various social media platforms and managed communities across multiple languages. Conducted updates to boost brand awareness and executed strategies to drive community growth and engagement.
Skills & Expertise
Education
- BS Environmental and Sanitary EngineeringDe La Salle University – Dasmariñas · — — 2017