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Mark T. — Mid-Level CRM and Automation Specialist from Philippines

Mark T.

Mid-Level CRM and Automation Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Mark O. is a seasoned professional with over a decade of experience in the BPO sector, known for his expertise as a GHL Expert and Technical Support Specialist. He has made significant contributions at Anx Agency and other firms, utilizing his skills in CRM systems like GoHighLevel. Mark specializes in building and optimizing sales funnels, landing pages, and workflows to enhance client conversion rates. He has provided essential technical support for CRM integrations, solving complex issues related to automations and delivering clear, client-friendly guidance. This includes troubleshooting automation errors and improving email/SMS delivery. His capacity to assist clients in account setup and campaign management has streamlined processes and heightened system efficiency, ensuring smooth onboarding and overall satisfaction. Mark's ability to handle diverse technical concerns and maintain strong client relationships underscores his dedication and impact in digital operational environments.

Experience

  • GHL Expert

    Anx Agency · 2024 — 2026
    Provided technical support for GoHighLevel (GHL) users, addressing issues related to CRM, funnels, automations, and integrations. Assisted clients with account setup, pipeline configuration, and campaign management. Delivered clear guidance to clients, ensuring smooth onboarding and effective use of the system.

  • Customer Service Representative

    Teletech · 2022 — 2024
    Specialized in troubleshooting system issues and assisting users with software and CRM platforms. Resolved technical concerns efficiently while guiding clients through step-by-step solutions to ensure user satisfaction.

  • Technical Support Representative

    Telus International · 2020 — 2022
    Focused on technical support for GoHighLevel (GHL), specializing in funnel design and automation. Engaged in client communication to assist with CRM setup and optimize workflows.