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Mark M. — Senior Database Administrator from Philippines

Mark M.

Senior Database Administrator

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mark C. M. is a seasoned Senior Database Administrator and Production Support Leader with over 15 years of dedicated experience in managing enterprise SQL Server environments across the APAC and EMEA regions. Working with ProV International Inc. for Zumtobel Group AG, he administers Microsoft SQL Server 2012-2022 deployments, leveraging his expertise in clustering, high-availability architecture, and performance tuning to ensure minimal downtime for critical production systems. Mark has a proven record in reducing recurring incidents by implementing automation and monitoring tools such as SolarWinds and CommVault. At IMS Health, he led regional production support, enhancing SQL Server migrations, ETL workflows, and data processing pipelines, significantly boosting operational efficiency. Equipped with profound knowledge in ETL/data engineering, Power BI reporting, and cloud infrastructure (AWS), Mark excels in managing and supporting business-critical IT operations. He also contributes to process automation and team leadership, consistently supporting SLA commitments and technical innovation in multinational settings.

Experience

  • Database Administrator (SQL Server)

    ProV International Inc. — Assigned to Zumtobel Group AG · 2017 — Present
    Administered MS SQL Server 2012–2022 environments across APAC and EMEA, managing clustering, manual failover, and Always On HA/DR configurations to maintain consistent production system availability. Conducted performance tuning on critical workloads, identifying missing indexes, inefficient query patterns, and outdated statistics to mitigate slowdowns. Developed automation and monitoring solutions using SolarWinds, Tenable, Ivanti, and CommVault to proactively address issues, enhancing environment stability. Handled patch management and security updates for OS and SQL Server environments in accordance with organizational standards. Oversaw database backup, validation, and disaster recovery processes using CommVault, ensuring SLA commitments were supported throughout APAC and EMEA. Assisted in Power BI reporting and dashboard development, handling data extraction, validation, and analysis for business stakeholders.

  • Associate Manager, Business Systems (Level 5)

    IMS Health Operation Center Philippines Inc. · 2015 — 2017
    Directed regional production support operations across APAC and EMEA, overseeing SQL Server migrations, job monitoring, and maintenance tasks. Redesigned ETL workflows and automated processing methods, markedly enhancing turnaround times and pipeline reliability. Managed data processing pipelines while performing data analysis to facilitate business decision-making. Created reports and dashboards for both internal and client use, ensuring data quality and consistency. Reviewed development and change requests, provided technical leadership, and facilitated SQL/systems training for internal stakeholders.

  • IT Developer (Level 4)

    IMS Health Philippines · 2011 — 2015
    Administered SQL Server databases and developed T-SQL objects such as stored procedures, triggers, and functions. Created database-driven applications utilizing SQL Server and .NET, while also developing reporting tools to meet data extraction needs. Functioned as Team Lead for regional production support, contributing to system migrations and platform enhancements. Provided technical support for APAC client platforms and devised in-house systems to optimize operations.

  • Software Support Specialist (Level 4)

    IMS Health Philippines · 2009 — 2011
    Generated specialized business reports while maintaining production applications, SQL databases, and internal systems. Conducted data validation and accuracy checks for reporting purposes, supporting regional system rollouts and IP migration initiatives. Maintained knowledge base documentation to enhance team efficiency and facilitate knowledge transfer.

  • Junior Programmer

    Banner Plasticard Inc. · 2006 — 2009
    Developed in-house systems and executed software integration testing in both Windows and Linux environments. Installed, configured, and maintained hardware and software systems, providing technical support and troubleshooting assistance. Led quality circle sessions aligned with Total Quality Management (TQM) objectives to mitigate issues and improve processes.

Skills & Expertise

ASP.NET DeveloperProduct OptimizationDatabase AdministrationData EngineeringData AnalysisBackend DeveloperData Engineer

Education

  • Bachelor of Science in Computer Science
    Manuel S. Enverga University Foundation · 2002 — 2006