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Marlo N. — Senior Administrative Operations Manager from Philippines

Marlo N.

Senior Administrative Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marlo A. is an experienced Workflow Manager and Administrative Operations Specialist with over six years in customer service, sales, and e-commerce marketing. At Madcat Creatives, Marlo led daily operational workflows, managed project tracking via ClickUp, Asana, and Trello, and created custom administrative tools using HTML to streamline internal processes. Their background also includes coaching sales teams at Afni Ph, providing customer support through Zendesk at 24/7 Intouch, and coordinating billing and technical support at Techmahindra. Marlo applies technical problem-solving and data management expertise across diverse business environments, contributing to improved communication and operational efficiency.

Experience

  • Workflow Manager

    Madcat Creatives · 2025 — 2026
    Oversaw daily operational workflows and managed project tracking through ClickUp, Asana, and Trello. Implemented E-commerce marketing campaigns while streamlining internal workflow processes. Built custom internal HTML tools for automating routine data management and reporting tasks. Facilitated administrative coordination and internal team communication utilizing Slack and Google Workspace.

  • Enrolment Advisor (Sales)

    Scala S4 Learning · 2024 — 2025
    Advised prospective students, delivering tailored guidance regarding program offerings and admission requirements.

  • Sales Mentor

    Afni Ph · 2023 — 2024
    Guided sales team members by providing coaching on best practices and negotiation techniques. Assessed mentee performance and delivered feedback to support sales goal attainment.

  • Sales Customer Service

    Afni Ph · 2022 — 2023
    Handled customer inquiries through live chat, addressing concerns professionally while meeting sales targets by utilizing upselling and cross-selling strategies.

  • Customer Service Representative

    24/7 Intouch · 2021 — 2021
    Addressed customer inquiries via Zendesk, solving issues accurately and identifying opportunities for process improvements.

  • Administrative Support & Billing Specialist

    Techmahindra LTD. · 2017 — 2020
    Coordinated technical support activities, managed inventory logistics, and completed data entry tasks. Resolved billing disputes by analyzing customer information to maintain accurate account processing.