Martha L.

Martha L. is a seasoned professional with over 10 years of expertise in customer service, administrative management, and operational support, with more than two years of experience working remotely. Based in Bogotá, Colombia, she excels in managing cases, tracking requests, and utilizing digital platforms. Her proficiency in CRM systems, Google Workspace, and Microsoft Office has been instrumental in delivering client-oriented services. At Keralty, she remotely processed medical service authorizations while meeting operational standards, significantly contributing to high customer satisfaction rates. Her previous roles, including her tenure at Saludpass and Servimed IPS, underscore her capabilities in coordinating sample collection processes and overseeing team operations to enhance service efficiency. Martha is eager to leverage her skills in customer service, virtual assistance, and administrative support within remote teams.