Martin L.
Mid-Level Operations Manager
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Portfolios
About
Martin L. is a results-driven leader with extensive operational expertise across healthcare, insurance, property management, digital marketing, and business process outsourcing. As Operations Manager / Systems Integrator at The Lucy Rose Clinic, he led operational integration for a multi-entity telehealth provider in Australia, consolidating CRM systems, workflow automation, and ecommerce platforms to reduce manual handling and boost patient lifecycle visibility. At Wiley Long Enterprises, he directed business operations for health insurance brands, optimizing cross-functional processes with automation tools like ClickUp, Keap, and Zapier. In systems integration roles for municipal property management at HX Works, he architected centralized platforms combining React.js, Node.js, and complex data pipelines. Previously, as COO at Mint Avenue Incorporated, he delivered data-driven efficiency and revenue growth. Certified as a Six Sigma Master Black Belt and PMP, Martin L. has delivered measurable improvements in quality analysis and compliance in both healthcare and digital initiatives.
Experience
Operations Manager / Systems Integrator
The Lucy Rose Clinic (Lucy Rose Holdings Pty Ltd) · 2023 — 2026Oversaw operations and systems integration for a multi-entity telehealth clinic encompassing clinical, sales, marketing, dispensary, labs, and finance functions across Australia. Managed the enterprise tech stack, merging CRM, scheduling, telephony, ecommerce, clinical documentation, labs, shipping, and reporting into a unified operational environment. Mapped current and future workflows across multiple platforms, defining automation limits to minimize data fragmentation. Established Pipedrive as a central source for lifecycle management and visibility. Supervised the implementation and optimization of WooCommerce + WordPress for resolving operational issues. Streamlined dispensary shipping processes to enhance order fulfillment. Refined lab results handling to improve visibility for practitioners. Developed salesBusiness Operations Manager
Wiley Long Enterprises HSA for America, Medigap Advisors, ColoHealth · 2023 — 2025Directed operational activities concerning licensing, underwriting, HR/legal, sales support, commissions, mail processing, and application processing for a remote team. Created and enforced SOPs to enhance clarity and operational efficiency while promoting continuous improvement. Developed a scalable operational framework by optimizing systems and workflows using ClickUp, Keap, Zapier, and integrated Google Suite tools. Coordinated the deployment of technological innovations that improved commission processing and reporting accuracy. Monitored team performance standards and enhanced accountability across various functions while supporting high-level operational decisions.Quality Analyst
Brave Thinking Institute · 2021 — 2024Led efforts to ensure the quality of digital assets, ensuring compliance with industry benchmarks. Conducted audits to detect and rectify defects, enhancing user experience. Worked collaboratively with teams to align project goals with quality standards.Director of Operations & Systems Integration, Advisor
HX Works / Sky Properties Platform · 2023 — PresentLed the systems architecture and deployment for the Sky Properties platform to support municipal operations. Created a centralized property management ecosystem utilizing React.js, Node.js, and other tools to streamline inspection and tracking workflows. Managed comprehensive documentation and technical guides establishing a reliable reference for processes and permissions. Supervised the delivery of numerous system enhancements addressing various operational needs. Implemented data normalization practices to eliminate address inaccuracies while preserving authoritative data sources. Developed automated communication frameworks to ensure efficient handling of property inspections.Chief Operating Officer
Mint Avenue Incorporated · 2021 — 2023Initiated an Efficiency Metric project, aligning team performance with KPIs to enhance project delivery and revenue. Led comprehensive revisions to email marketing strategies, significantly increasing revenue generation from these efforts. Implemented strategic planning and budgeting for improved operational success.Board Member/Consultant
REVD Inc · 2021 — 2023Provided strategic direction to improve operational efficiency and championed process enhancement initiatives. Managed daily operations ensuring the maintenance of quality standards. Oversaw the integration of a new ERP system leading to a reduction in costs.Project Manager, Business Improvement and Compliance
ePerformax · 2017 — 2021Oversaw project implementations by managing integration processes, scheduling, and defining project scopes. Developed necessary documentation outlining project objectives and deliverables while facilitating communication between stakeholders to resolve issues effectively.Quality Process Improvement, Six Sigma Master Black Belt
UnitedHealth Care Global Services Inc/Optum · 2015 — 2017Developed strategies to enhance operational efficiency through Six Sigma initiatives. Led project execution within teams, focusing on process improvements and provided technical insights for stakeholder engagements.
Skills & Expertise
Education
- Master of Science in BiologyPerpetual Help System DALTA · 2006 — 2012
- Secondary EducationSt. Therese School, Cadena De Amor · 2002 — 2006
- Primary EducationDivine Light Academy, Cadena De Amor · 1998 — 2002