Marvie M.

Marvie M. is a seasoned Senior Associate currently at Innodata, specializing in Customer Service and Healthcare Virtual Assistance with a focus on AI-enabled healthcare operations. With over four years of experience, Marvie has honed expertise in managing customer interactions, grievance resolutions, and supporting healthcare operations through AI workflows in environments such as ENT, Remote Patient Monitoring (RPM), Dermatology, Ophthalmology, Audiology, and Podiatry. Proficient in leveraging tools like Zendesk, HubSpot, and ModMed, as well as Google Workspace and Microsoft Office, Marvie excels in appointment scheduling, CRM management, and administrative support. Prior roles include solving complex customer issues at Helpware and managing reservations and billing processes at Conduent, underscoring a robust background in handling inbound support and technical resolution.