Marvin A.
Senior Customer Service and Sales Manager
Open to offersNew to PlatformAbout
Marvin A. is a seasoned professional freelancer with extensive experience in customer service and support, having transitioned to online freelancing in 2017 after a highly successful career in call centers since 2009. Specializing in technical support, Marvin has handled intricate processes related to telecommunications, banking account mitigation, and fraud operations for leading financial institutions. During his career, he has effectively managed teams of analysts focusing on customer retention and acquisition strategies. Marvin founded Go Online Solutions, a telemarketing agency on Upwork, where he led a team of seasoned customer service professionals. His diversified skills include digital marketing, social media campaigns, and data entry, demonstrating his adaptive ability to thrive in various online projects. Proficient in tools such as Zendesk, NetSuite, and Microsoft Office Suite, Marvin has consistently delivered solutions that meet client expectations, possessing a unique blend of industry knowledge and leadership acumen that makes him a reliable partner in the online freelance domain.
Why hire me
While I am new on Online Jobs, my experience and attitude set me apart. I am a fast learner, highly motivated, and always ready to take on challenges. I believe in maintaining high standards in my work and continuously improving my skills to contribute effectively to your team. I am enthusiastic about the opportunity to support your business growth, whether through customer service, lead generation, or administrative support. I would love to discuss how I can contribute to your success—please feel free to contact me via email or chat to schedule an interview.
Experience
Customer Service and Sales Manager
Spa World Corporation · 2020 — 2025Directed customer service and sales operations, leading a team of agents in providing support and resolving issues.Appointment Setter Team Lead
US Health Group · 2018 — 2020Oversaw a team engaged in appointment setting for sales, managing high call volumes and delivering support to clients.Customer Service Team Lead
Intuit QuickBooks · 2011 — 2018Facilitated a team of agents focused on customer service and technical support for accounting software, managing escalated inquiries.
Skills & Expertise
Education
- Masters in Business AdministrationCebu Technological University · 2026 — Present
- Bachelor of Science in Commerce Major in Management AccountingqSouthwestern University -Cebu City Philippines · 2002 — 2007
Photos
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