Marwen T.
Senior Virtual Assistant and Operations Support Specialist
Open to offersNew to PlatformAbout
Marwen T. is a seasoned Operations & Business Partner and Executive Virtual Assistant with over 5 years of experience in enhancing administrative workflows, managing e-commerce platforms, and developing content strategies for a diverse array of clients. Specializing in the integration of digital tools, CRM automation, and AI, Marwen has a proven ability to streamline daily business operations while maintaining strict confidentiality. Excelling in high-paced remote environments, he is skilled in executive support, project management, and email and calendar coordination. His proficiency extends to managing Shopify backends, optimizing product listings, and conducting foundational SEO and linkbuilding operations. With a background in finance and database maintenance, Marwen supports financial tasks using Xero and enhances visual marketing assets with Canva. At The Virtual Hub, he played a significant role in optimizing workflows with Coda, project coordination with Asana, and SEO strategy implementation. Marwen's educational background in Computer Technology from Negros Oriental State University underpins his technical expertise.
Experience
Virtual Assistant / Operations Admin Support
The Virtual Hub · 2021 — 2026Developed and maintained project documentation and Standard Operating Procedures (SOPs) using Coda to enhance team workflows. Organized tasks and tracked progress for cross-functional teams through Asana to ensure projects were delivered on time. Monitored and prioritized high-volume email inboxes for executives while maintaining structured database systems for quick information access. Conducted targeted research to gather critical industry data and aided in foundational SEO linkbuilding and digital asset distribution. Completed hands-on CRM and Automation Training to enhance business process efficiency.Shopify Backend Support
The Virtual Hub (E-commerce Client) · 2020 — 2026Handled the management of the storefront backend, including updating inventory tags and product listings while crafting optimized product descriptions. Enhanced on-page SEO and design by updating storefront sections and aligning themes with client brand guidelines. Created visual marketing assets and product images using Canva.Content & Social Media Manager / Executive Assistant
The Virtual Hub (Yoga Client) · 2026 — 2026Constructed and scheduled event registration pages to promote digital services, while curating and distributing newsletters for email marketing. Managed the social media presence by overseeing content distribution aimed at increasing online visibility and driving organic engagement. Performed basic bookkeeping in Xero, preparing weekly invoice and bill-pay reports to maintain financial organization.SEO LinkBuilding Assistant / Admin Support
HubSpot SEO Team · 2021 — 2022Researched and reached out to target companies and influencers for potential content collaborations, developing a clean pipeline of backlinks. Evaluated and processed affiliate program applications in accordance with strict brand quality standards.Customer Service Representative
Teleperformance · 2020 — 2021Addressed customer inquiries, billing issues, and subscription problems through empathetic, solution-focused communication techniques. Managed high volumes of inbound calls while consistently meeting performance metrics related to resolution times and customer satisfaction.
Skills & Expertise
Education
- Bachelor of Technology Major in Computer TechnologyNegros Oriental State University · — — 2018
- High School DiplomaValencia National High School · — — 2013