Mary F.

Because I don't wait to be told what needs fixing, I find the gap and close it. I've spent 15+ years turning messy operations into systems that run. I've built a CRM from scratch into a working deal-flow engine for a US investment firm and taken an email domain from zero to 97-100% deliverability, the technical work most VAs skip but that keeps a business out of spam folders. I've led teams of 20+ to consistent 95%+ satisfaction by building systems people could actually follow. I think in systems, not tasks. Give me a chaotic inbox or an untracked pipeline, and I will make it run itself. I use AI daily to move faster, and I bring that same speed to your business. I'm upfront about what I know and what I'm still learning. Hire me if you want someone who shows up, figures it out, and takes operations off your plate.

• Executive Assistant

  COMMON METAL LLC · 2025 — 2026
  Managed the complete deal flow pipeline utilizing Affinity CRM, overseeing aspects from intake and outreach to meetings and status tracking. Coordinated executive scheduling, calendar management, and email routing through a dedicated executive assistant account. Drafted personalized outreach emails to investors strategically, employing LLM tools and company insights. Maintained an investment database consisting of over 100 companies, ensuring data accuracy and hygiene. Conducted twice-weekly pipeline reviews, providing updates and summarizing action items.

• General Virtual Assistant

  Evergreen Bridge Corp · 2026 — 2026
  Established HubSpot CRM from the ground up, including its contact database, deal pipeline, templates, and dashboards. Managed an inbox warming strategy, achieving 97-100% email deliverability via Warmup Inbox. Researched and verified over 75 senior home contacts, replacing invalid email addresses. Executed cold outreach campaigns carefully to maintain sender reputation. Drafted responses, follow-ups, and templates for the client. Configured email deliverability settings such as SPF, DKIM, DMARC, and integrated Google Workspace. Coordinated meeting scheduling while sending Google Meet invitations across different time zones. Evaluated HubSpot plans and offered cost-effective recommendations for scaling outreach. Managed purchasing and account tasks through the client's

• Workforce Manager

  TEASY AGENCY · 2024 — 2025
  Conducted interviews and facilitated onboarding for new hires, ensuring smooth integration into the team. Developed forecasting models for demand and optimized shift schedules to improve staffing efficiency. Monitored team performance metrics and implemented targeted training programs to address identified skill gaps. Managed labor expenses within budget constraints and identified opportunities for cost optimization. Ensured compliance with regulations and promoted a positive work environment, contributing to enhanced employee retention. Analyzed workforce data and submitted strategic reports to senior management for informed decision-making.

• Quality Analyst

  Macro AI · 2025 — 2025
  Tested both new and existing software features from an end-user perspective to identify and report bugs to the engineering team. Created and executed comprehensive quality assurance test plans on a weekly basis for new software releases and maintenance tasks for existing features. Ensured application stability and effective performance for an optimal user experience.

• Team Manager

  TECH MAHINDRA CEBU · 2020 — 2023
  Led initiatives in strategic planning and established performance objectives for the team. Conducted thorough performance evaluations and instituted development programs for over 20 employees. Monitored team performance against KPIs, consistently attaining operational goals. Designed and delivered training programs that significantly boosted team productivity.

• Team Lead

  WIPRO BUSINESS PROCESS OUTSOURCING · 2014 — 2020
  Managed operations in customer service while addressing complex client issues to maintain a high satisfaction rate. Enhanced team performance through detailed training and ongoing performance evaluations. Provided strategic guidance across various projects, tracking progress towards organizational objectives. Coached team members and implemented strategies focused on improving overall efficiency.

• Operations Manager

  CABLE CAR CEBU · 2012 — 2014
  Oversaw comprehensive operations, which encompassed staffing, inventory management, and financial oversight. Implemented measures for quality control and adherence to regulatory compliance. Developed marketing strategies and promotional campaigns that positively impacted revenue.

• Computer System Designing and Programming

  AMA Computer College · 2002 — 2004