MARY G.

Mary G. is a dedicated customer support professional and educator with a robust background in Customer Support & Troubleshooting, CRM, and communication. With over eight years of teaching experience and proficient in Virtual Assistance, she has developed strong empathy, patience, and active listening skills vital for resolving customer inquiries effectively. Mary excels in managing emails, chats, and calendars, ensuring streamlined communication and task accuracy. She delivered personalized instruction at Las Piñas East National High School as a Junior High School ELA/SPED Teacher, and as a Customer Service Associate, she provided remote responsive communication and resolution strategies. Proficient in tools like Google Workspace and Microsoft Office, she adeptly documents issues and contributes to enhancing customer satisfaction. She holds a Master of Arts in Education in Special Education and a Bachelor's degree in Secondary Education in English, alongside varied professional training certifications.