Mary M.
Senior Virtual Administrative Assistant
Open to offersNew to PlatformAbout
Mary M., a highly organized Virtual Assistant based in Louisville, KY, brings over 7 years of experience in providing remote administrative and executive support. She excels in managing complex calendars, coordinating meetings across time zones, and maintaining CRM systems for entrepreneurs and business owners. Known for delivering exceptional client experiences, she utilizes her proficiency in Microsoft Office 365, Google Workspace, and CRM platforms to optimize digital workflows. As a Freelance Virtual Assistant, Mary manages daily administrative operations including scheduling appointments, maintaining calendars, and responding to customer inquiries. Additionally, she serves as a Remote Customer Service Representative, where she resolves billing and service-related issues, ensuring high customer satisfaction. Her technical expertise extends to tools like Slack, Zoom, and Canva, making her an invaluable asset to distributed teams.
Experience
Freelance Virtual Assistant
Freelancer · 2026 — PresentOversaw daily administrative tasks including appointment scheduling, calendar maintenance, and meeting coordination. Addressed customer inquiries via phone, email, and online platforms, ensuring high levels of satisfaction. Maintained electronic records and confidential documents with great attention to detail. Managed customer data entry, updates, and verification within CRM systems accurately. Created reports, spreadsheets, and business correspondence utilizing Microsoft Office. Juggled multiple projects while adhering to deadlines and resolved client concerns to enhance retention and satisfaction. Worked collaboratively with cross-functional teams to optimize administrative processes.Remote Customer Service Representative
Independent Contractor · 2025 — PresentFacilitated resolution for customer inquiries regarding billing, accounts, and service issues. Handled transactions while maintaining thorough documentation of accounts. Informed customers about products, services, and company policies. Achieved targets for productivity and quality assurance, while fostering positive customer relationships through effective communication and active listening.
Skills & Expertise
Education
- High School Diploma, General EducationInsight School of California