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Matheus — Senior Account Manager from Indonesia

Matheus

Senior Account Manager

Indonesia 6+ years
Open to offersNew to Platform
Languages
English
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About

Matheus M. is a seasoned Account Manager with over 15 years of experience in the e-commerce, logistics, and warehousing sectors. At PT Satria Antaran Prima (SAP Express), he excels in strategic account management, client retention, and revenue growth, leveraging strong cross-functional collaboration with marketing and operations for tailored solutions. Prior to this, he established the E-Commerce Department at KJN Express and led operations to improve client satisfaction. As Sales Manager at Flexofast, Matheus managed a team, delivering consistent sales growth by enhancing client relationships and brand awareness. His extensive background includes roles in telemarketing with Cigna and Allianz, where he trained teams and optimized customer service, contributing to heightened client satisfaction. Matheus possesses a robust understanding of negotiation, client relationship management, and CRM software, underscoring his dedication to driving long-term organizational success.

Experience

  • Account Manager

    PT satria Antaran Prima (SAP Express) · 2023 — Present
    Build and maintain strong relationships with key clients to ensure high satisfaction and retention rates. Led client relationship management to exceed sales targets and drive revenue growth. Collaborated with marketing and operations to tailor solutions, enhancing customer satisfaction. Delivered persuasive presentations and business proposals aligned with client objectives. Managed client onboarding processes for smooth implementation. Supported ongoing account development by identifying client needs and recommending solutions. Executed upselling and cross-selling opportunities to maximize revenue.

  • Commerce Department Head (HUBKITA)

    KJN Express · 2022 — 2023
    Established the E-Commerce Department, focusing on client relationship management to enhance satisfaction and retention. Led and optimized warehouse and commerce operations to create efficient infrastructure. Presented tailored logistics solutions to decision-makers. Closed new business deals while managing strategic client relationships. Improved operational efficiency through process optimization and drove business growth via customer expansion.

  • Sales Manager

    Flexofast · 2021 — 2021
    Managed sales operations with oversight of seven administrative staff and multiple sales representatives. Identified and converted potential clients, leading to consistent sales growth. Conducted training and performance monitoring while reporting activities to senior management. Established long-term relationships with over 20 key clients, resulting in improved client satisfaction scores and renewals. Contributed to brand awareness, enhancing market recognition.

  • Senior Business Development

    SIRCLO · 2015 — 2020
    Identified and secured new business opportunities across digital commerce platforms. Delivered tailored solutions and managed client onboarding processes. Led a team of three Business Development Executives while directly reporting to the BD Manager. Exceeded quarterly targets and supported overall company growth.

  • Telemarketing Supervisor

    PT Allianz Life Insurance · 2012 — 2015
    Conducted product training for telemarketers to ensure a strong understanding of offerings. Collaborated with the Claims Department to optimize customer claims experiences. Built long-term relationships with key clients, enhancing satisfaction scores and renewals. Managed and optimized customer databases for improved sales performance while supervising a team of 10 telemarketers. Provided coaching to achieve team and individual sales targets and ensured high-quality practices through collaboration with the Customer Service Department.

  • Marketing Executive

    PPM Manajemen · 2008 — 2012
    Expanded market reach through strategic partnerships with Human Capital departments, driving business growth and brand exposure. Developed and executed marketing programs to strengthen brand awareness and acquire new partners. Planned and executed corporate events, coordinating among internal teams and external stakeholders. Evaluated and improved curriculum frameworks to enhance service quality and program effectiveness. Managed large-scale events, ensuring successful execution and participant engagement. Served as Master of Ceremonies for significant openings, demonstrating communication skills.

  • Telemarketing Supervisor

    CIGNA Life Insurance · 2005 — 2008
    Conducted product training for telemarketers, ensuring comprehensive service knowledge. Collaborated with the Claims Department for positive claims experiences. Established long-term client relationships that improved satisfaction and renewals. Supervised a team of 10 telemarketers, providing guidance to meet sales targets. Worked with the Customer Service Department to enhance sales quality and customer satisfaction.

Skills & Expertise

EcommerceAccount ManagementE-CommerceRecruitment AssistantSales

Education

  • Bachelor of Public Relation
    Indonesian College of Professional Communication Sciences Jakarta (STIKOM Prosia) · 2010 — 2013
  • Associate Expert in Civil Engineering (A.MD)
    Akademi Teknologi Sapta Taruna · 1996 — 2001