Matthew P.
Mid-Level Insurance Claims Specialist
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Matthew L. is a seasoned Claims Specialist with extensive experience managing and processing a high volume of insurance claims. Based in Baguio City, Benguet, he adeptly ensures timely, accurate, and customer-friendly resolutions for policyholders, serving as a key point of contact to offer empathetic support throughout the claims process. He excels at coordinating with adjusters, underwriters, and service providers, validating claims and expediting settlements while maintaining detailed compliance with industry regulations. Previously, Matthew has worked as an E-Commerce Product Content Specialist for Amazon, where he optimized product listings, conducted competitive research, and enhanced product visibility using strategic SEO practices. His technical expertise spans programming languages such as Java and JavaScript, along with database proficiency in MySQL and Microsoft Access. He holds a Bachelor of Science in Information Technology from the University of the Cordilleras.
Experience
CLAIMS SPECIALIST
Matthew Leyretana · 2019 — 2022Managed and processed a high volume of insurance claims, ensuring resolutions were timely, accurate, and customer-friendly. Acted as a key point of contact for clients, providing empathetic support throughout the claims process. Coordinated with adjusters, underwriters, and service providers to validate claims and expedite settlements. Maintained organized claim files while ensuring compliance with company policies and industry regulations. Communicated complex insurance information clearly to assist clients in understanding their coverage.E-COMMERCE PRODUCT CONTENT SPECIALIST – AMAZON
NO STRESS INSURANCE CLAIMS NASCO · 2016 — 2018Managed and optimized product listings on Amazon to enhance traffic and conversion performance. Developed SEO-rich titles, bullet points, and descriptions that aligned with Amazon A9 algorithm practices. Conducted competitive research and keyword analysis to improve product visibility in search results. Collaborated with inventory, marketing, and design teams to ensure accurate and visually appealing listings that aligned with brand messaging. Monitored product performance and adjusted content through A/B testing to improve CTR and conversion rates.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of the Cordilleras · 2011 — 2024